Review Time
I booked the condo at Hollywood Beach with free cancellation option. A week before my trip ( the airline ticket was already bought) the owner sold his condo to a new owner, who didn’t have a free cancellation option. 3 days before my trip I got sick with Covid ( have all the paperwork). The company is refusing any refund, even a partial. Horrible experience!
Horrendous experience with AIRBNB they said that the host Guestready had reported that a one key card of four was not returned. Even though I dropped all keys back with photographic evidence they still ignore the truth and have requested me to pay €125 to replace a key.
I rarely write reviews, but this experience deserves to be shared so others are aware.We booked an apartment in Liverpool well in advance, specifically because we were two couples and one single traveler who needed separate bedrooms, a central location, and a modern place to stay. The trip includes a football match, but we will be spending 3–4 full days in the city center — so the location of the accommodation was absolutely essential.Despite all this, the host cancelled the reservation with almost no justification. This left us in a terrible situation: the selection of available apartments in central Liverpool was already extremely limited by the time of the cancellation. We had booked early precisely to avoid this problem, and yet Airbnb’s policies left us with almost no support.What surprised us the most was that Airbnb’s guidelines suggest they may help guests rebook or cover the difference when a comparable place is unavailable. In our case, however, they repeatedly refused to offer anything meaningful. They insisted on giving only a £100 coupon, which is completely insignificant given that the remaining available options were far more expensive.Their customer service acknowledged that they could not find any comparable listings in central Liverpool — yet somehow expected us to manage on our own. At this point we had no choice but to book through another company.After a full week of back-and-forth communication, the final response was disappointing, unhelpful, and completely disconnected from the reality of the situation. The host walks away without consequences, while we are left with increased costs and unnecessary stress.This experience has significantly reduced my trust in Airbnb. I strongly recommend travelers be cautious, especially when booking for important trips where location and availability really matter.
Airbnb is a shady and dishonest company. In a recent stay my host asked me for extra cash payments for cleaning fees. I refused as I had already paid cleaning fees during the booking. Host got mad and left me a negative review for the reservation. I contacted support. They had me fill out a dispute on the review. Got denied by the automated system not once but twice. I can't dispute it anymore. I was given a bad review for refusing to pay my host cash for cleaning fees. Airbnb did NOTHING about this and the negative review is still on my profile after an hour long support call. I'll continue staying at hotels. I don't trust this poorly managed and shady company.
By far the worst experience of my life with Airbnb support. I spoke with 8 different people, and not a single one took responsibility or followed up. Every time I had to start from scratch, repeating the same story again and again, with zero results. It honestly felt like nobody cared at all. Completely unacceptable from a company of this size —
We had some bad things happen at one of our Airbnb stays. Multiple policy’s were broken, from staff entering the property after asked not to and staff having a shared room which was not in the listing. The Airbnb support was as bad as it gets. They do not care about the users and will fully side with the host. You will spend hours on Airbnb support with them bring completely useless and have none of your points listened too, just going round in circles. Good luck getting any compensation or sympathy even if you had the worst stay of your life. Pretty sure you’re talking to a mindless bot but I guess that’s what Airbnb support is.
YOUR CHILD WOULD HAVE HAD TO HAVE FALLEN DOWN AN OPEN STAIRCASE TO HAVE A VALID SAFTEY COMPLAINT!!!!Clearly outsourced complaints team who have no interest in assessing complaints and purely refer to the hosts cancellation policy. There is no formal complaints process and they force you to waste so much of your time on holiday meeting their pointless tight timelines, where they then only reject your VALID claim anyway.Absolutely disgusted after 8 days of dialogue with Airbnb support and the host to be told that a totally open staircase on a first floor with no guardrails or banisters is not a valid complaints because YOUR CHILD DIDNT FALL AND TOU WERE ASSUMING THEY WOULD!!Having arrived at a property in Crete to find a totally open staircase on the first floor, we raised the concern with the host and Airbnb support within a hour who advised there was nothing they could do. Clearly, we were not going to take the risk with our 5 and 6 year olds and immediately, within 2 hours moved to alternative accommodation.Raising the complaint immediately and spending the next 6 days of our holiday following all the instructions of Airbnb in requesting a refund and raising the complaint. Today I was called by a ‘Senior Case Manager’ advising she had made the final call and I wasn’t getting a refund. She advised they were represented in every country of the world but when asked for a direct contact in the UK, said there isn’t one.She then reprimanded for allegedly only making the complaint today, which clearly showed they had not even reviewed the previous 7 days worth of extensive dialogue.Clearly Airbnb to not understand that safety complaints should be addressed before someone gets hurt and not after an incident happens!Absolutely disgusting customer service and Airbnb should be ashamed.
Airbnb tolerates when a guest writes a damaging and untrue review about a host. We have had 157 reviews and a rating of 4.96 stars. This guest gave us 1 star for accuracy ( our average rating is 4.98 for this) made claims which were totally untrue. I could proof that he was lying and approached Airbnb via several channels. The review dept did not care, the help line and super host dept fully supported my claim and wanted the review removed but apparently is was not in their power to do so. Airbnb do not care about their hard working host but happy to take commission. They have a help line which is useless and has no power. Outrageous
Just started hosting again after a couple of years. It appears that Airbnb is rotting.. glitches and errors with the calendar, listing not appearing for invisible reasons, customer support that is just... bad.Why is a company worth nearly $100b being run like a cash-strapped startup?
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