Review Time
I recently attempted to book accommodation through Airbnb for a work trip to the European Parliament. As soon as I submitted the booking request, the platform immediately blocked €357.70 on my account — the full amount for the stay — even though the reservation was still waiting for host approval.Despite the listing promising fast responses and having excellent ratings, the host never replied at all, and I was forced to wait 24 hours while my money remained frozen. I now have no booking, lost valuable time during a critical travel window, and the blocked funds will not be released for 10–15 business days. This means I cannot confidently book an alternative accommodation without risking further financial issues.Airbnb claims this is the system’s standard process, but it makes no sense to charge guests before a booking is confirmed. It is incredibly stressful and unfair that customers can be left with a large amount of money held hostage while hosts remain completely unresponsive.Airbnb needs to implement stricter measures for inactive hosts and provide a faster process to release funds. This experience has been extremely disappointing and has caused unnecessary stress, financial inconvenience, and wasted time. I will be reconsidering my use of the platform in the future.
I think air bnb need to look at their review policy and customer service. Following a stay in Barbados our host posted a very agressive negative review saying we had lost keys and broken a tv…neither was true. As we were not contacted about these allegations (and air bnb have confirmed the losses were never notified to them by the host either)the first we knew about it was when a booking we had made and paid for was cancelled because the host read that false reviewDealing with customer support is a nightmare and despite twice following an appeal procedure against the review I am told they have to protect their hosts and we were unable to provide proof that we hadn’t lost keys and hadn’t broken a tv. It is an outrage that an organisation can print falsehoods publicly available without requiring any proof at all from their hosts even when a review is questioned …In fact it’s not only outrageous it is defamatory. The lack of a platform for guests to defend themselves before a review is made public is not acceptable. I note that their Trustpilot rating is very poor and hope this post serves as a warning to prospective guests.
As a woman traveling alone, I was left stranded abroad without accommodation after a host demanded an unexpected €250 deposit which they claimed was stated in the description. After careful scrutiny, this note was neatly hidden with a privacy clause relating to the handling of personal data according to the GDPR. Airbnb support was slow and unhelpful, passing my case between agents while I had nowhere to stay. Although I was offered a coupon refund, the delays showed a disregard for women’s safety. I plan to write publicly about this experience to highlight the risks solo travelers face. This is particularly concerning in the context of women needing to navigate GBV while dreaming of seeing the world.
I booked a stay and the host cancelled on me. None of the suggested alternatives were acceptable. Airbnb will only give me Airbnb credit and not refund my money to my credit card. I have to use that money with a future booking, but after that I will never book with them again. Hosts have cancelled on me multiple times with no repercussions. Airbnb does not look out for guests at all. Do not use them.
Do not trust this company for your accommodation. I booked a 6 night stay in an apartment and 2 weeks before the date the host called me telling me it was not available and I had to cancel. When I contacted airbnb about this they said there was nothing they could do. I am now left with no accommodation for my break as everywhere is now booked up.
Amazing customer service, host is terrible and don t agree to the complaints on their property issues, but Airbnb customer service is there to sort out all issues and thats what they did with me, they issued my refund even though the host refused.Thank you
Too sad that Airbnb just cares about making sure that the host gets 30 days of cancellation when the customers cancel after a curtained date but when HE cancels 3 days before arrival, then you don't get any compensation but a whole shit show?! What is that? I am truly sorry but a platform such as this one should keep the interests of both sides in mind as they are just making money if there are enough people hosting people BUT also people booking.
Once a great platform is now garbage. Brian Chesky or whatever loves showing his ego on utube and whatnot but the average experience for airbnb travelers has decended into a terrible thing. Customer service told me i couldnt get a refund due to bedbugs because of no doctor certificate. I paid $150 for one, confirmed bedbug bites, and still they refused. Hosts used to rent out their extra room for a personal experience, now its a big assembly line of garbage commercial space.
I am deeply disappointed with Airbnb’s handling of my case regarding a false and retaliatory guest review on my listing. Despite providing clear evidence of the guest’s fabricated claims and inconsistencies, and submitting multiple formal complaints, Airbnb has failed to remove the unfair review or respond to my concerns adequately.An Airbnb ambassador even called me to pressure a refund that was outside my cancellation policy, which the guest tried to use to bypass the rules. After refusing, the guest retaliated with a harmful review that threatens my Superhost status.Airbnb’s customer support repeatedly ignored my appeals, applying blanket decisions without proper investigation. My formal complaints were either dismissed or unanswered past the required timeframe. This has left me frustrated, with no recourse but to escalate externally.It is distressing that Airbnb, a platform I once trusted and worked with closely, allows retaliatory, unsubstantiated reviews to damage hosts’ reputations without fair process or support.
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