Review Time
AirBnB has good, bad and ugly. The question you have to ask yourself is, do you feel lucky punk?The good is that I've had a majority of positive experiences with AirBnB over many years. I've stayed in interesting places, met interesting hosts and had authentic experiences I would not have had staying at a Marriott or Hilton. The bad is, those experiences have been degrading over time, getting worse and worse. Getting more vanilla, less interesting, less authentic and more expensive.The ugly is that some of the worst experiences I've had were on AirBnB. I can't trust an AirBnB reservation exists. I've had auto-confirmations for AirBnB listings that were abandoned so when the day came to check-in, I was left with no place to stay in a foreign country and AirBnB support was useless. So ask yourself, do you feel lucky punk?
Very bad comunication with the agents, background talking . Wasting my time explaining important issues.Its been horrible experience dealing with the agents.Ive been with Airbnb for 10 years.It was great when it was U S based talking with their agents but since they outsource their calling center to countries like the Philippines etc the company has gone down 👎 hill.Its They think they are promoting a friendly community.To me it's a hostile environment.Really is
I stayed in a hotel in Cape Town. Bitten by FLEAS FOR A FOUR DAY PERIOD. they moved me to 4 different rooms and the problem existed in the entire hotel. I have details of four other guests who were bitten from head to foot . The hotel was absolutely filthy. Airbnb, will not give me a refund .
I stayed in a flat infested by cockroaches. The WiFi wasn't working. There was a hole in the door. The pot plant leaked brown liquid all over the floor. I reported all the issues to Airbnb support which is really terrible. They provided no help at all. They asked for video evidence which I sent of everything. And then they said it was insufficient. Clearly Airbnb doesn't care about their customers and are just here to cover for their hosts.
Airbnb is a very notorious platform especially for hosts. Many a times they confirm the booking and block the hosts property and the guest stays there, then on the last day of stay they tell you that the payment is not received from guest and the host is on their own and they are not liable for anything. Their customer service is even more pathetic and I am saying this from my experience as a superhost.
Airbnb is my go-to for travel stays. I’ve had some amazing experiences in places that felt way more personal than hotels. Hosts have mostly been friendly and responsive. Only downside is the added fees they sneak up fast and can make some listings less of a deal than they seem at first. Still, I love the flexibility and variety of options.
These people that run Airbnb are crooks. They do not care if you stay in a roach motel... if the experience was horrible with one of their properties, they keep your money and tell you to go blow it out your ear. I will never rent another Airbnb property again. There is no recourse if you get stuck in a dirty, run down rental. Period.
As an Airbnb host I wanted to discuss and fix a pricing issue that had arisen but I began to feel like I was taking to myself and felt harassed by them. I opened a case, spent time on the phone. They responded by message saying the were right we were wrong and closed the case - no discussion.I re opened the case, went through the whole rigmarole again and then when I didn’t answer a message within in a few hours they closed the case again. Again I tried, we reverted to phone calls, again if you weren’t available they closed the case. I asked to communicate by email or message. Email was not available, messaging was but again the phone kept ringing when I wasn’t available. I rang back a number of times but again I had to wait for them to call me back, no managers were ever available when I called back.Finally the issue went further up the chain, but again I had to go through it all again and we were back to messaging. They are looking into it but I’ve given up now. For the amount of money that is in dispute it simply isn’t worth what feels like script reading and harassment. They closed one of the cases I opened ( same issue ) on Christmas Day as I didn’t respond. It’s like the system is set up to grind you down until you give up the dispute.
The property I went to was in an area with actual gang activity right up the street in Washington DC. I had concerns about the property as soon as I pulled on the street. Once I parked I saw all the trash on the ground, beer cans, red cups and other litter in the area. The property I stayed is a renovated unit surrounded by run down conditions. There is no way Airbnb did any verification of how safe the location is or verified any of the reviews of people that say they rented the property previously. I relied on the reviews when making my decision to reserve that property and feel that Airbnb was not concerned about my safety and the safety of my family. I was only at the property long enough to recognize that I would be safe staying at that location. Airbnb informed me that the host is making the decision to stand on the refund policy in the agreement but that policy didn't include any consideration for situations where safety is a concern. I was only given 268.00 of the 1270.00 that I paid for the reservation. Be careful, Airbnb doesn't care about your safety.
Appalling. Booked a five day Christmas break and dinner at a local hotel. I didn’t even unpack, it was a damp, cramped dump. Turned straight back out the door. Four and a half hour drive home. No Christmas dinner. Promised a partial refund. After several phone calls I gave up. Call centre in India and no hope of any service. Lost almost £600.
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