Review Time
Absolute nightmare , my dad is poorly my mums 80th ,booked ,booking confirmed straight away ,ha ha ,they were kidding right , what an absolute joke ,don't know if my moneys gone for my booking as it says cancelled ,due to go down tomorrow night ,or should I say today as I've been sitting here two hours taking photos of passport ,driving license etc , Don,t know if I can book anywhere else as I don't know if they are going to give my money back ,and then after that ,try playing hide and seek looking for a number to call them or contact them. I also have an account with them and went away only 4 weeks ago on the same account ????? Well thank you Airbnb if the stress of my dad being so ill wasn't enough ,HAPPY ******* NEW YEAR TO YOU TO.
Very bad dealing in compensation for guests who had last minute cancelation or no response from the host even if the accomodation was confirmed. Basically you are left outside without solution in such a short time from cancelation and they tell you they give the money back. But that won't solve the problem when you are left in the street in a foreign country and all the other accomodations you can chose are very expensive viewing the situation you have to book something in the last minute.
When I noticed that the apartment was furnished in an old-fashioned way, the host immediately asked if I wanted to leave. With a photo showing that a frying pan was very sticky, the host said that this had never happened before. I repaired the legs of the electric heater and a table lamp, but I got no response. The apartment was clean, except for mold in the sealant edges and rusty towel racks.Located near the beach and has a good bed. It's too expensive. There are cheaper apartments and more modern facilities nearby.
DO NOT PUT YOUR PROPERTY ON AIRBNB AS A HOSTWe had a completely different unauthorized person from the person who booked it turn up and enter our family home. They then tried to extort us threatening legal action if we didn’t transfer them personally a full refund personally (rather than use the platform as required) due to one second living area were not having curtains (which was clear in the photos and normal for the area) we then asked them to leave when we realized it was an imposter/fraud/extortion/scam and they refused demanding money. We had to call the London police. Airbnb were no help whatsoever and have simply refused to forward us the booking money leaving us hugely distressed while on our own family holiday and a significant financial loss and lost opportunity. The booking was non refundable and the property was as described and photos as per the condition. We had no complaints from prior guests. Despite this and the main fact they allowed a non vetted and unauthorized person enter our family home and threaten us then denied us our legal entitled booking fee is appalling. This scammer then left our home unlocked and in a mess and has potentially stolen items we need to audit when we arrive back from our holiday. We are now having to launch legal proceedings via the FCA and our lawyers along with the police. DO NOT UNDER ANY CIRCUMSTANCES USE AIRBNB TO LIST YOUR PRECIOUS HOME AND PLEASE USE AN ALTERNATIVE PLATFORM OR PROFESSIONAL AGENCY AIRBNB IS SIMPLY A SCAM AND SHOULD BE SHUTDOWN BY AUTHORITIES.
The customer support is a real joke. I was threatened by a host with numerous messages, including racist ones. I wait almost 4 days until an Aibnb employee calls me at 1am and then closes the case 4 hours later at 5am (while I'm sleeping) because I didn't reply.The staff on the normal hotline are absolutely useless and can't help you at all.
We rent an apartment for 6 people in london for 3 nights (2400€). We could access it with a delay of 1 hour. There was no coffee machine, only 5 standard glass, 5 mug, only a small single pan and a small stove, no pepper, no salt, only 5 small plates and 5 larges ones. Not even glass for the wine, no bottle of water or even carafe to store some. The only thing that Airbnb replied about their obligations: "I wanted to clarify the host’s responsibilities regarding amenities during your stay. While we understand that you expect certain amenities to be provided, it's important to note that hosts are only obligated to provide some basic essentials.As per Airbnb’s policies, the host is required to provide the following:Toilet paperSoap (for hands and body)One towel per guestOne pillow per guestLinens for each guest bedOther items that you may be expecting may not fall under the host’s obligations.For a detailed overview of the host’s responsibilities regarding amenities, we recommend reviewing the following Help Center article: airbnb/help/article/2343."
If there were zero stars I would give them zero. My account has been scammed since July and they haven't solved the problem after more than 20 phone calls. They seem scammers themselves and never call back to solve the issue.
Absolutely the worst experience imaginable. Airbnb doesn’t even deserve one single star. This was the most catastrophic, heart-shattering situation I’ve ever witnessed in my life. I’m writing on behalf of my late uncle, Abdellah Nokairi (Reservation ID: RCNRY3YESD), who booked an accommodation in Kuala Lumpur, Malaysia — from January 9 to February 8, 2025 — at Nomad House KL Bukit Bintang, hosted by Mayo Moriyama. He tragically lost his life during this stay under horrific, negligent circumstances caused by this inhuman host. And the worst part? After I contacted Airbnb, they deleted the account to cover it up and wipe all the evidence.On February 7, my uncle felt extremely ill and couldn’t even stand up. I urgently contacted the host, begging her to send medical help or call an ambulance immediately. She coldly responded, “contact him directly,” and ignored all my following messages even as I was pleading for help. Hours went by with no reply from her, and my uncle stopped responding too. Two full days later, she casually messaged to say he was found dead in his room. TWO DAYS after he had already passed away! No one from the staff even bothered to check if he had checked out or was alive. They left him there until the smell forced them to notice. Absolutely horrifying and heartless. And it gets even worse, they robbed him after he died. His phone and cash were missing. I spoke to the police and the Ministry of Foreign Affairs, who confirmed he had no money when found. But I know for a fact he had both cash and his debit card before this. Imagine that!!! a dead man robbed in his room. It’s beyond disgusting and unforgivable.I opened a full case with Airbnb, provided all the proof, screenshots, and communication showing their host’s negligence. They said it would be escalated to their “safety department,” but I never got any serious response. I followed up several times - silence. Then they refunded only the booking cost, deleted my account, and kept the host active like nothing ever happened. This is how Airbnb treats victims of tragedy. erase, ignore, move on.The host was unhelpful, rude, and offensive from the start, always focused on money and fees, never once caring about her guest’s safety or wellbeing. Her lack of humanity and responsibility cost a human life. And Airbnb, by protecting her and deleting my account, became part of this negligence.This is not just poor service, this is complete moral failure. A disgrace to humanity. My family is devastated and deeply traumatized by what happened. No human being should ever go through what my uncle went through in that place. Airbnb should be ashamed of themselves. Stay FAR away from this platform, they don’t care about your safety, only their image and profits...
Do not use AIRBNB!!! Nor for bookings or as a host. Their only objective is to get money out of you and anything in between does not matter to them.I had a condo booked for 8 nights.In the middle of the stay, the guest wants to cancel. I tell them it's not possible due to my cancellation policy and then they contacted AirBNB who then just cancelled their booking without my consent. I was completely confused and tried to contact AirBNB to figure out what is happening. The guest then stays longer in the condo than the check-out date of the cancellation, telling me it's in accordance with the agreement they made with AirBNB. Again, i'm confused and try to contact AirBNB, but they are not reachable and do not answer my support messages.While they cancelled the booking, they removed the booking entirely from my booking calendar, so i started getting bookings while having guests in the room.I had to reject these and ask them to book again later. Luckily they were okay with that, but then AirBNB added the booking back into my calendar, so someone obviously was reading my messages but just didn't want to reply me. The result being that they were not able to book, because now the calendar was blocked until the end of the original stay.For me, i had guests living for free in my condo because of AirBNB support making that agreement with them without my consent and i lost a booking.The support is completely neglecting their responsibility and just gives me automated responses and telling me that i can just ask the guest for money myself.But the guest is long gone and will not pay me anything.AirBNB was the broker on this deal and took it upon themselfe to give out my condo for free and make sure i lost other bookings in high season here.I lost more than 600 USD in rental income because of this and no matter how i look at it, i can only see AirBNB being responsible.Yet, when i contact them, explain my case, they will ignore it all and just give me some automated responses.I can not stress this enough.DO NOT USE AIRBNB as a host, they have no interest in you and in case of mistakes, they will not be taking any responsibility.We are moving out of Airbnb to other booking platforms from January and i urge other hosts to do the same.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.
wilderglow.com
yurinoxworkwear.us
mtsobek.com
furnitureoneshop.co.uk
cougarsofcredit.com
osmotics.com
proridecoachhire.com
alittleluxury.com.au
weservelaw.com
reedsy.com