Review Time
be very aware that even when no booking takes place eg. the host declined the booking due to scheduled renovations, Airbnb will STILL CHARGE YOUR CC.and hold this for 5-7 days. In effect they place a charge on your card for a booking that they could not deliver, this is FRAUD.
They side with and encourage abusive, coercive and threatening behaviour from hosts and limit fair responses by silencing, removing and limiting fair and reasonable responses and abusing rights to freedom of speech. There are major human rights issues at this company. I am absolutely shocked! The customer service team is so unhelpful. I have reported blatant extortion from the host that I just stayed with. They literally don't care because the host will give them more business despite abusing the system.
We booked a place and AirBnB cancelled it stating safety concerns over the property.This was probably legitimate as property is no longer listed on their site.But AirBnB have not returned our money.All attempts to contact them result in promises to return our payment, but it never happens.The staff at their call centre acknowledge the issue but seem to lack the training and the power to resolve it.We have wasted many hours and lost over £500.AirBnB - if you care about your customers, please contact me and tell me how to resolve this.
Awful company, awful customer service!!!We booked an apartment, when we arrived half the things listed on the property on the Airbnb wasn't there or available. For example we booked an apartment with WiFi and a TV as we are traveling with a 3yr old and needed something for entertainment for him in the evening. When we called Airbnb about it they said they would contact the owners and email us their response. We waited all day with no response so we called Airbnb again only to be told that there was no record of our 1st call or complaints and to go back and take pictures of everything and upload it to the app and await a response. This simply isn't good enough. I will never use Airbnb again and will advise anyone else against it. Stick with legit booking providers like booking.com.
My husband's account was hacked and proven fraud. They did not stop it and they refuse to help. I have been hung up on and ignored. I asked for refund or a credit for the amount which was over 900 and they will not help in anyway. I will never use and don't recommend especially for their customer service.
I was trying to book a staycation for my friends, just for a night, but Airbnb wouldn’t let me because it doesn’t allow one night stays anymore in an apartment. It believes I’m throwing an ‘unauthorised party’. I tried to appeal this and called customer service, but they said that it was out of their hands and it was up to a specialised team to work it out. later get an email that they’ve denied my appeal. I call them again appeal again and they denied it again.They said I can only book private rooms and hotels.What’s the point of Airbnb then? If I wanted to book a hotel… I would go to a hotel website and book a hotel. I want a whole apartment to stay with my friends, so we can cook and spend time for the night. There is no one to actually prove my case to and the customer service team is not given the tools to help me out.
If I could give zero stars I would. Airbnb agents are completely useless. We were charged £660 after our stay with no explanation. After numerous calls ,we have no resolution. They keep saying someone from a specialist team will call, but no one does. Never use this company. Call centres are in places like India etc and they expect you to answer calls after midnight .
Very poor experience. Support is unprofessional. You always talk to other guys and start over and over again again explaining your request. Also, one host was breaching the law by filming us at the pool and the outdoor shower. But AirBnB is interested only in protecting its business model (= hosts). They dont care about the tenant. Moreover we were requested to pay for damage we didnt cause. I highly recommend to use another platform!
Airbnb has turned into a joke, where the hosts look up the reviews you left on other properties as a renter, before agreeing to rent to you and then decline your offer, because they don't want a negative review left on their property. This discourages renters from leaving true reviews which skews everything on Airbnb. Don't be fooled this has turned into something that works well for the hosts, but gives renters a lot worse properties than they think they are going to get, and basically keeps renters from getting properties if they leave honest reviews that are negative. We are currently at an airbnb property now where there are several negatives that would have kept us from renting, but now I am afraid of documenting these in my review due to not being able to have hosts approve me for future visits. I am going to use VRBO more in the future or booking.com, because airbnb is poorly run and thrives on doing things like this that shaft the renter.I believe there are hosts that do not even own properties now on airbnb and are trying to broker units that are timeshares that are vacant, so they tell you they have a unit with a range of dates, when they really only have a few weeks available for the whole range, so they are constantly rejecting my requests for the week we needed for vacation, which creates a huge hassle for renters, who are waiting for approvals in good faith and waste time getting rejected over and over again, because the host is selfishly trying to fill one or two weeks for a vacation property they do not even own.
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