Review Time
Airbnb has been disappointing. The service is no longer safe for guests, especially when traveling with children. Recently, we had a very unpleasant experience: after checking out, the hosts falsely accused us of damaging property that we didn’t even touch and demanded money. We reached out to customer support, but they simply sided with the hosts, ignoring our explanation. It feels like guest protection on Airbnb is practically nonexistent — any host can make baseless claims, and you’re left with either paying or having your reputation harmed. Additionally, finding accommodation suitable for a family with a young child and a school-age kid is already difficult — the filters don’t work well, and the actual conditions often don’t match the description. Hidden fees also make bookings more expensive. In the end, we were left with a bad experience and are no longer sure if we want to use this service again.
They support racist hosts, 0 customer support for 10 days although they say racist things are very against their community.I asked one clear question 4 times and they messaged me spam messages and answers with invalid statements. This app is a joke.Actually they never helped me with my problems. i do not recommend! do not use it, I hope they will be broke!
It was our one and only experience with AirBnb thus far from a few months ago, and while we’ve staved off of utilizing them for years - there really wasn’t much of a choice in one of our trips recently due to the secluded destination we were traveling to as well as the high season for fall foliage. Most hotels were booked to the max and we had extremely limited options and decided to chance it with one of the properties offered on AirBnB. What I thoroughly enjoyed as a tough customer was the reviews provided per property in order to make a sound decision. Sure, I’m not going to take each and every review into consideration if they come off as unreasonable and/or silly but plenty of times low ratings are there for a reason, and especially when folks spend their hard-earned cash to have a good vacation and precious time with their loved ones. After much poring of reviews and accumulated time reviewing various properties, we finally settled on one and luckily it did not disappoint! The property was even better in person and the housecleaning was immaculate. We had no need for further assistance until after the trip, but other than that - for the two nights we’ve spent, we’ve had no complaints. We did leave a camping blanket behind by accident when we left the property and after much back and forth with the owner, we’ve soon realized it was a hassle to even get it shipped. We won’t rule out AirBnb in the future since we are dealing with individual folks but all in all, we can only rate it as neutral for the time being since it was our first experience. We’re not planning on making it into a habit because plenty of mishaps can go awry with vacation rentals like these and who has the time for that? Based on the endless reviews all across the Internet of negative experiences with AirBnb, we are still wary with choosing them whenever we travel. We have and always will stick with mainly hotels as our first option.
I am deeply disappointed with Airbnb’s assistance, which seems heavily biased toward host protection. Despite clear faults by the host—forcing us to switch apartments mid-stay and allowing cleaning staff to access our apartment without notice or authorization—Airbnb deemed me ineligible for a refund. Their lack of support was shocking, and my holiday was ruined. This experience has severely diminished my trust in the platform.
I have spent the last 48 hours on the phone with countless Airbnb support team members. I have been a host for four years and have "Super Host" status. I am paid exactly 24 hours after a guest checks into my home. Except I was supposed to be paid two days ago and I have not been paid. As I mentioned, I have been on the phone trying to get help and get paid literally non stop for two days. I have two small children, I will run out of heating oil tomorrow, I live in the North East with frigid temperatures and I have 3 dollars in my bank account. To say I need and was counting on this Airbnb payment is an understatement. Nothing has been resolved. The issue has been passed from person to person. Escalated to their Senior Case Managers, to Supervisors and nothing. No resolution. They say the money has been sent and they "don't know why it hasn't been received" by me. They are now suggesting I contact my bank which I can't do until tomorrow as today is Sunday and I will more than likely run out of heat tonight. The last text I received from them was from a support member saying they will check in on my case "from time to time" to see if it's been resolved. It couldn't be more clear that it's of no importance to the company that there are actual people that are Airbnb "hosts" I could not feel more defeated by this company and treated like a number. They have essentially said it is my problem to figure out. It's just outrageous how little they care about the people that are actually driving their business and making them successful.
Worse customer service on earth. Spent 40 minutes and got no where. Cant reach anyone that understands the issue. Wouldn't let my wife and I make changes to account unless we were together which wasn't possible. They posted my properties with out our consent and no one will help us. They promised to send us a letter saying that there system posted our properties in error with out are permission then didnt do it. We are getting fined by the Honolulu City & County because they posted our old listings with out our permission and all we asked is if they could please send us a letter confirming this so we could defend our position. After hours on the phone and multiple promises, we still dont have the letter saying they made the error. They are leaving us out to the wolves. Airbnb should be honorable and just send us the letter so the government doesnt fine us for there mistake. Terrible loyalty to us after giving them business for over 10 years. Dont work with them, support other companies that rent houses.
Tremendous decline in the last 4 years. I used to use Airbnb 4 years ago and it was a great booking site. If a place was available for your dates, you could reserve it and get an instant verification email. Now, you can only "request to book" and the host has 24 HOURS to decide if they will accept. So far I've tried to book 3 or 4 different places only for the host to decline because their house was already booked. So why did Airbnb have it still listed as available?
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