Review Time
My A/C broke down on 4/18. I have a home warranty and contacted them to open up a claim. They dispatched this company to come and diagnose. The tech said it was the fan motor and it needed to be replaced. He said he would report this to the home warranty company for approval and the faster we do it the faster it’s approved. Well today, I get an email from the warranty company with a write up per the tech saying the A/C is not to be installed in the southwest region so therefore it’s “illegally installed.” Funny how when the tech was at my house, he never mentioned this to me. However per Carrier (the A/C manufacturer), Texas is in the south east region. Also per ICC standards, Texas is in the south east region. I called the warranty company back and they said to contact the contractor (Air Serv of Harlingen). Upon talking to Angel, the owner of the company, I asked what specifically he was referring to that said Texas was in the south west region and he couldn’t tell me. He only said “according to the U.S.” I said that he was wrong and according to the manufacturer and ICC, Texas is in the south east region. Why would our home builder “illegally” install all these A/C units? I asked my neighbors and their units also have the “do not install in the south west tags.” Is the whole neighborhood illegally installed then?? So while Air Serv of Harlingen and the warranty company are in need of some geography lessons, my family is still without A/C. Moral of the story how are you going to claim there’s a sticker on the unit that says “not to be installed in the southwest” FROM THE MANUFACTURER but then ignore the manufacturers map on where the southwest is?? Truly pathetic service.
This is a business that you should stay completely away from.They said that they would clean my vents but they did not clean my dryer vent and when i asked them to come back to clean my dryer vent they said that it wasn't included in the contract. I talked to them and they said that they cleaned ALL THE VENTS but, obviously they did not clean my dryer vent so they did not clean all vents.so if you have them to clean your vents make sure that you are specific on what you want them to clean.Do not go by there word when they say they will clean your vents.
We have used Aire Serv of Waco since we moved here 19 some odd years ago. Their office staff is exceptional (thank you Emmy!) and the technicians are first rate! Today was no different - many thanks to Dylan Rutherford for finding the problem with our heater so quickly and efficiently!!!
The company sent reminder about the date and time. The technican, Rob Sticker was on time and was quick and efficient. Very personable and extremely thorough and answered all my questions. He took care of the thermostat, filter and a loss connection. He did a terrific job in making me confident that my system was in good shape. He also did the tankless water heater.
I made the mistake of calling aire serve again, I truly regret giving them another chance to screw me over.I had them install a furnace for me back in 2018?? I thought that the new furnace was a lot better , heard alot more air coming from it , come to find out , they only put screws on the front of the sheet metal that goes over the A coil and just taped the reste of the seams ,very poor work .On 12/22/23 , I heard a dripping sound coming from my water heater , I made the mistake of calling Aire Serve and thought that since they had installed the water heater for me in 2019 , that they mihght give a break on the repair , I was so wrong and feel so stupid for giving them another chance , the first" technician" diagnosed the problem as a bad tank and said it needed to be replaced , , when the 2nd "technician showed up , he found out the drain vave and leaking were it went into the tank , and charged me $400 to replace the drain valve.My washer and dryer needed to be removed to acces my water heater and they wanted to charge me $250 to remove it , I had friend help me instead and it took less that 10 minutes to get it outI will never give Aire Serve another chance to burn me again and will tell almost every one I meet what high prices they charge and what poor quality work they do.
They advertise as a 'Neighborly' company, but I would say their service is much more personal than just neighborly!They installed a new A/C for my disabled sister after a lighting strike destroyed hers. They helped with her insurance company, who I was so very disappointed in!Helped to make her more comfortable, while we waited 4 weeks for State Farm to make up their minds!Were always quick to call us back and were so sympathetic to my sister's situation.It was a very positive, pleasant and personal experience. They try to do the best job they can for their clients. A special shout out to Travis, David, Noah and Perry. And all the ladies who answer the phones are amazingly professional and pleasant!!!! I would give them lots of stars!!!
Failed to install pipe insulation for water pipes to & from the baseboard heat registers. Without these, the system doesn't work.Hooked into my water supply before the sediment filter, and didn't install a new one. Without it, sediment will quickly destroy the system.They used my tools, and broke them.They used a new towel to clean their pipes, ruining it.They didn't clean up their mess, including cigarette butts.They tried to get me to pay extra, beyond the contractual price.They said they passed inspection the 1st time. This was false.
We were told the charge was $139 to come out and diagnose the issue with the A/C. We were told if we elected to have Aire Serv do the work the $139 is typically taken off of the bill and they just charge for the repair. After your technician discovered it was a blown fuse, he changed the fuse, and then told us the cost would be $361.38. We asked him to show us an itemized statement because this seemed very high for the work done. The technician said he could not show us any type of itemization. We paid the bill. Two days later, after the 4th of July holiday, we called the local Aire Serv in Edmond, OK. The manager told us it is a computer generated process and they do not know how the pricing is done. The manager went on saying that they have to pay for technicians, vans, an office, repair parts, etc. and that last year they only made a 3% profit. My husband asked who could explain this "computer generated bill" to him. The manager said the owner could. He asked to speak to the owner. The manager said, "Oh, you'll never be able to speak with him.” That was the end of the conversation.I think their business is based on people buying annual contracts for service. If you don’t have one you get very poor treatment. In the billing email it included a contract for the Aire Serv Advantage Plan for an additional $213.We called Aire Serv thinking they were a reputable and trustworthy company. This is a shameful way to do business. We will file a complaint and let the community know via our reviews.
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Providing HVAC installation, maintenance, and repair service to area residential customers. Includes service details and guarantees.
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