Review Time
Tried to call 30 min before drop off arrival, no answer, went to leave answer phone message but was full. Upon airport arrival, repeated attempts to contact them, took 1 hr to drop car off. Same up on return. Awful service, very poor. Not a great start to my journey at all.
Our experience was at Heathrow Terminal 4. Airport Parking Deals claim to work with TRUSTED PARTNERS. Unfortunately HEATHROW VALET PARKING aren't one of them judging by our experience. On Saturday 18th October 2025 we waited for our car for 40 minutes and when it arrived we noticed that the petrol tank flap was open. I pointed this out to the driver who whilst asking us about our holiday just shut it and then left. When we got in the car there was a strong smell of fish which was so bad that we had to drive home with the windows down. We also realised that the car had been driven at least 130 miles whilst 'parked up'. When we got home we had to throw away the old sleeping bag that we use for trips to the tip as this was the main source of the smell. In the boot was a container of antibacterial food probe wipes. We suspect that our car was used to transport food. I contacted HEATHROW VALET PARKING but got no response. Some days later I contacted Airport Parking Deals who claim to normally respond within 24 hours but may be very busy dealing with complaints as we haven't had a response from them yet. It would appear that their vetting process for TRUSTED PARTNERS needs some revision. Here is my advice when using any Meet & Greet.1. Take a photo of your mileage and also write it down on a piece of paper and leave it on the passenger seat.2. Don't leave anything with your address in the car - check your insurance certificate.3. Don't leave your house keys in the car.Good luck. Hopefully we won't get any speeding or parking tickets.
TERRIBLE! As approaching the airport we called 30 mins before as asked, they informed us we were 45 mins early and the kill some time, then recieved a call to after the 45 mins to say they could not collect our car as airport parking deals had not paid them for 2 weeks and he would text me new payment details, he did this being what seemed his personal bank account! He said airport parking deals would refund my original payment, which they haven’t, I tried to call the office number no answer. All a total shambles, so I booked with another company so that I would have an email receipt for our car, being Heathrow meet and greet, who were also terrible and made us anxiously late for our flight and then informed us on collection there was no collection date for the date we had booked and then hung up, I called back to be told they were looking for our key, which was a good few minutes of looking,all so stressful be careful of both companies.
I have always used Purple parking & Maple parking. I made the mistake of booking with this company! On the way out my departure when calling them as advised half an hour before arriving to the airport, I was told that my car would not be collected as I had booked an hour extra, which I couldn’t understand as I was paying for that hour and was allowed to turn up any time as long as I gave him 30 minutes to pick the car up.Upon arrival to collect my car, I waited over 40 minutes when I was advised during departure that the time that I have booked on the system is the time that my car would be at the car Park or somebody to collect it, which I knew was not the case.If you want a hassle, free travel do not book with this company pay the extra 5 to 15 pounds so you do not have to wait and stress
We booked parking meet and greet at Heathrow, we selected the option that looked best with Heathrow Premium Parking. When we called in as instructed 30 minutes away from Heathrow we were told that Heathrow Premium parking no longer dealt with the third party company that had taken the money because they kept too much of a share so we didn’t have a valid booking! They did say they would charge us the full amount direct if we wanted to rebook directly with them which sounded like a scam. We then called Heathrow parking direct and booked and paid for long term parking - massive stress and considerably out of pocket! We will report this as fraud.
Do not use this company. The driver of their Meet and Greet did not turn up and we nearly missed our flight. First they said they did not have our booking. Then they said due to traffic they wouldn’t send a driver and someone would be there at the airport. No one was there. We waited 30 minutes and then nearly missed our flight. I was forced to pay £300 to another company to take my car. They haven’t even reimbursed me for the parking. They haven’t even responded to my emails. It is now becoming a legal matter. Do not use this company.
Do not use this company. The driver of their Meet and Greet did not turn up and we nearly missed our flight. First they said they did not have our booking. Then they said due to traffic they wouldn’t send a driver and someone would be there at the airport. No one was there. We waited 30 minutes and then nearly missed our flight. I was forced to pay £300 to another company to take my car. They haven’t even reimbursed me for the parking. They haven’t even responded to my emails. It is now becoming a legal matter. Do not use this company.
We provided our flights details but the provider of the parking charged is an extra £25 as they claimed the times were wrong. We gave the flight code, so this could've easily been avoided. Also the price said it was £7 for the entry and exit fee, which sounded as if this was a one off fee. In fact it was £10 to get in and then another £10 to get out. I would advise using LDN Stansted official parking, avoid this at all costs. The agent from the provider (SMG VALUE PLUS - MEET AND GREET) also had no idea about the meet and greet service when we called after landing, had to argue it with them before they realised their mistake. Avoid these too.
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