Review Time
ALAMO / ENTERPRISE TYRE SCAM!!!!! PLEASE READ REVIEWS ON GOOGLE AND TRUSTPILOT BEFORE YOU RENT A CAR!!!!Even worse than the rogue rental companies in the Med from the TV programs. Please read below and see that there are DOZENS!!! of customers scammed by Enterprise/Alamo with the tyres. Criminal.Stansted Airport; picked up car in the dark. Had to check the car by Iphone light. At return a rude employee spotted a 1,5 mm tear in the tyre. I know I hadn't touched or scraped anything. No discussion possible!! Very rude communication with the claims department who ended up taking an extra 200 GBP from my creditcard. Pure theft and no leg to stand on. 200 GBP stolen and fuming. Incredible in today's world with customer protection...On Google Maps _ Alamo Stansted UK I've added a picture of the specific tyre (old and worn); unfortunately not possible with trustpilot.
I reserved the car on line and collected it from Stansted airport. The check in was smooth and quick and the member of staff extremely polite and helpful. The car was great - exactly what I reserved and new with low mileage. The return was quick and problem free and again the staff member was polite and kind and confirmed my deposit would be returned immediately. I cannot rate the Stansted airport branch of Alamo highly enough. I will use them again without hesitation.
Run away don't give credit card's to this company and Enterprise !after I paid 2 weeks I first try to take from my card 1800 and i block the transaction,after recive call to increase deposit from200 to 2000 pounds. Or to bring the car back. I said I have paid 2 weeks and I have left 1 week from this.but they said..if I don't pay 2000 more I must bring back instantly the car or report stolen to police!I don't believe I must leave the car in Birmingham and louse 450 pounds and go back to London in train. Horor experience!
Rubbish. Car not properly registered to us so unable to get hold of breakdown services when we got a puncture. Had to spend over 220 dollars to buy a new tyre. Charged 215 dollars for 1 way car hire that we were never informed about. Nothing good about this experience. Promised call back to discuss all the problems but never heard from anyone. Not recommended.
Zero Stars....collected car from Manchester Airport, scratches on vehicle before I even got in. Advised to take pictures with time stamp. Returned vehicle 2 days later with a full tank of fuel and in the same condition as when I collected. On returning, vehicle was checked thoroughly and signed off. Staff told me deposit £200 will be returned in 5 days (luckily I videoed this conversation) I implore anyone to record any conservation with this scam company. 6 weeks later - a letter arrived demanding I pay for damaged that occurred whilst it was on hire with me. The Manager, Kirsty raised the claim that I had damaged it. Kirsty plucked my name from thin area and tried her hand to get money from me. Absolute scam. Ironically they have paid me my deposit back however this is now sitting with my solicitor.*****AVOID AT ALL COSTS*****
We rented a car in U.S. whilst in Yellow Stone park it developed a CV joint knock. As we still had week to go, couldn't get any sense from phone numbers. So took the car to Boise in Montana, who staff were helpful gave us temporary car for day then had to go back next to pick up a similar vehicle to what we had rented. Then came the kick in teeth as they charged us fuel at excessive rate for saving them a fortune if car had broken down in middle of no where.UP DATE.Alamo have since been back in touch and re-credited fuel, and gave me a discount off rental for inconvenience. Got to admit for a big company was surprised so now give them 5 stars.
Booked Alamo (through Zest) from Rome Fiumicino airport. It is Alamo in name only - a franchise run by Locauto. Effectively a scam, as the same vehicle can be booked through Locauto for a much cheaper price. I believe this practice also happens at other airports in Italy. Avoid. Will not use Alamo again.
the company is a scam.They are trying to charge us for a tyre that was very old.. it is clear it is old.. it has 82,000 kms and it is the only tyre that has not been changed.. tyre is only 110pounds through google but they charge us 550 pounds
We picked a car up from Bari train station. The car was dirty and damaged. On driving it is was not in shape, making a terrible tapping noise, despite having supposedly only done 14,000km.Seems that the office isn't just Alamo either as all our paperwork was from Locauto. Staff were good though, looked after our cases while we went to have something to eat.
On 23rd September I hired a one way car from Newcastle airport to Glasgow airport (£98 plus £200 deposit). On pick up at Newcastle airport I was shown around the car. It was raining heavily and the gentleman walked around the car to check for defects. Due to the heavy rain, he was keen to return to his office. I therefore signed his electronic notebook and started my journey, all of which is motorway driving.Following return of the car to Glasgow airport the lady informed me of a very small defect on the sidewall of the front nearside tyre. She informed me that she would inform her Alamo office in Newcastle and that my £200 deposit would be returned as soon as possible. As my deposit wasn't returned by 9th October), I decided to phone Newcastle Alamo office. Unfortunately, my concern was not resolved. I am disgusted to learn that I am being blamed for this tyre defect and that I will be charged for a new tyre. I am also disgusted and amazed that Alamo allowed this car to be driven with this unsafe defect.Reflecting on many customer reviews, I can see that this is a scam and that Alamo are known to use this as a money making scheme,I will pursue this matter further through British Vehicle Rental and Leasing Association. I wont be hiring a car from Alamo/Enterprise in the future!I would encourage you to avoid car hire through Alamo/Enterprise.
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