Review Time
Terrible customer service, booked online well in advance of nearly 3 weeks. Arrive at the desk to pick up my car only to be told that that the category I've booked they cannot provide the car as I dont meet their age requirement of 30 years old however at the time of booking and the emails sent the age requirement is minimum 25 and not 30 years. Paid £400 for the booking of a Mercedes e class only to be offered a Mazda and a ford Kuga as replacements for £400. Don't trust them or use them. They already have 68% 1 str reviews wish I see these before booking.
Carjet Car Rental - Disappointing Experience**I have left this review in relation to Alamo car rental affiliation with Carjet.com. Is Almo aware of refunds not being issued and the total lack of customer support available on Carjet.. I recently booked a car rental through Carjet for 6 days at a cost of £141.58. The vehicle was to be supplied by Alamo Car Rental. After completing the booking, I received a confirmation email that stated a credit card was required for the rental. Unfortunately, I do not have a credit card, so I had to cancel the booking.The cancellation took place less than 2 hours after making the booking, yet I was informed via email that no refund would be issued. To make matters worse, there is no email address or phone number available to contact Carjet for support.This experience has been shocking and extremely disappointing. I can't believe the lack of customer service and support provided by Carjet. I would strongly advise others to be cautious when booking through this company.
The unacceptable customer service my party and I experienced at the Waterloo branch of Alamo Car Rental on 18th August 2025. The treatment we received, particularly from the manager, was appalling and has left us deeply dissatisfied with your service.Firstly, the entire car rental process was one of the worst customer service experiences we have ever encountered. The staff, especially the manager, were extremely rude and made no attempt to apologize for their numerous mistakes. Initially, the address provided to us for the car rental was incorrect. Alamo failed to update the booking address with any third-party vendors, leading us to the wrong location. Despite this being an error on Alamo's part, the staff blamed us for not verifying the address, even though we followed the instructions provided by the third-party vendor.When we eventually arrived at the correct address, we discovered that my booking had been given to another customer. This meant that the car I had paid for was no longer available, and it was the only car left for the day. Consequently, we had to wait for another two hours until the other customer returned the car, causing us to miss our scheduled commitments. Throughout this ordeal, no apology or support was offered to us. Additionally, I have deep concerns about the security and management of customer information at this branch. My booking details were swapped with another customer's, raising serious questions about how securely our personal information is handled. This is a significant breach of trust and data security.While we were waiting in the office, we were given no updates or communication regarding the status of our rental, which only added to our frustration. The manager, instead of addressing our concerns, was seen verbally abusing a staff member, calling him an idiot and berating him for mistakenly double-booking the car or assigning our booking to someone else. This unprofessional behavior was conducted in front of customers, further adding to our distress. At no point did the manager greet us or offer any form of apology for the inconvenience we were experiencing.The entire experience was a clear demonstration of terrible customer service and a complete lack of professionalism. Given the rudeness of the staff and the chaotic way the branch operates, I cannot, in good conscience, recommend Alamo to anyone.I hope you take this complaint seriously and address the issues within your Waterloo branch. Such poor service reflects badly on your company and undermines customer trust and satisfaction. Additionally, I urge you to review your data security protocols to ensure that customer information is protected and not mishandled in the future.
Arrived at the Airport in Tallinn Estonia. I had an email confirmation from Alamo regarding the terms and pricing and they would not honour it. They said it was not in their system. I showed them the confirmation number and email but they wanted to charge a higher price. Horrible customer service.
Palma airport collection of a Jeep SUV. Pick up was easy, staff were helpful, spoke great English, polite and allowed us to take time checking and photographing car for any damage. They encouraged it and showed us how it would be checked on return by them. Car was easy to drive, clean at pick up and very economical (we had for 10days in Mallorca and used everyday staying in Pollenca. We barely used 3/4 of a tank and did the airport runs in this too). Drop off was even easier than collection. Special mention to Oriol who again was very welcoming, talked us through the return checks and then explained the paperwork to hand car over. Very quick and efficient…and friendly! Was nice to have all staff smiling and happy to help as often think customer service is dead! Will 100% book with Alamo again for Mallorca car hire. Good value for money, friendly and supportive staff and easy collection and drop off.
First time booking through Alamo and we certainly won’t be again. Booked a car for Belfast Airport, paid in full however when we got to the airport we informed it had been cancelled and they didn’t have a car for us. This left our and our 1 year old baby stranded in the airport. Alamo were useless and only said how there was nothing they can do. Impossible to get through to them to get any other information.
**Review:**I had a terrible experience with Alamo at Vancouver Airport. Despite booking and paying in advance, I waited over 3 hours for a car due to their car wash being down. The manager was rude and unhelpful, offering no solutions. The car I received was old and faulty, with no working phone charger, making navigation impossible. After wasting a day trying to swap the car at another location, I was stuck with the same vehicle for the entire week. Upon return, I was unfairly charged $800 for minor damage that wasn’t properly inspected when I picked up the car. Overall, the service was appalling, and the staff, particularly the manager, were unprofessional and dismissive. I will never use Alamo again.
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