Review Time
Everything as it should be. It was my first time renting a car and was nervous about hidden charges or been left stranded. I need not have worried. The girl i delt with in Bristol, i think her name was Einam was so helpful and nice it made my wholr trip much nicer. So a big thank you to that fine lady and i would use Alamo again with out a doubt.
Good enough car, although it was entirely different to the one we wanted and booked! However, we waited ages for the car (at a major French airport) and still have not received the promised compensation 5 months (!!!) after the event.
We collected our rental car from Cardiff Airport.Patrick was courteous and friendly and explained the companies policies to us in a helpful manner.On our return we dealt with Haz who again was extremely pleasant.We were very pleased with our car and would recommend this company for its staffs professional and friendly service.
I decided to chose Alamo UK even though it was one of the more expensive options when I was quoting, because I have had good experiences with Alamo US for the past 10 years.So, for the first time, I decided to rent a car with Alamo UK, expecting to have the same experience.I chose an electric model because my building provides free charging, but at the time of pick-up they said it was not available and gave me a petrol car instead. Even though I was unhappy, I had to take it as I was already late for my appointment. At pick-up, my wife pointed out scratches on the vehicle and a small cut on the tyre, and the staff member said it did not count as damage and did not need to be reported. Upon return, however, the staff member who received the car said I would have to pay £305 for that exact same cut on the tyre (Something makes me believe this was intentional).I submitted a complaint and was told my case would be resolved within 3 to 5 business days, but the deadline has passed and nobody has contacted me. I DO NOT RECOMMEND – avoid Alamo/Enterprise UK.
I hired a car earlier this month from Alamo at Bergerac Airport- having read the reviews l was obvs concerned. However we had a great experience from start to finish :-Hybrid Automatic Toyota Very cleanGreat staffDrop off ok , however had to explain to member of staff that the low tyre pressure warning light was not a flat tyre 🙄 l had it checked in Bordeaux earlier 👍Just photograph any marks not on collection paperwork and send these to office once you've collected car 👍I would definitely use these guys again 👏👏
We booked our hire car with Alamo back in March for our trip in September, flying into Palm Springs. When we arrived at the desk to collect it after travelling all the way from England, we were told we couldn’t have the car because it is apparently their policy that unless you are flying out on the same day you return the car, they won’t let you hire it.This was never mentioned during booking, even though I entered all of our flight details at the time. Despite explaining we had no transport to get to our hotel and had made all our plans around this booking, the staff showed no care or flexibility. To make matters worse, they initially refused to refund us when we had no choice but to cancel – only after lengthy discussions did they eventually agree.We were left stranded at the airport with no car and forced to pay a huge amount for a last-minute hire elsewhere. Our travel plans around Los Angeles had to be completely changed because of this.I also spoke with the manager, who admitted that lots of people have experienced the same issue, yet this “policy” is not written anywhere on their website or shown during the booking process. In other words, customers are turning up after long journeys only to be turned away at the desk.A really disappointing and stressful start to our trip – I would strongly advise avoiding Alamo until they are transparent about their policies and improve their customer service.I am still awaiting a response from them in relation to compensation for the fact that we not only were left stranded but also paid hundreds of extra dollars to book another last minute car hire.
Second time Alamo have charged us after our return for things we didn’t have. Each time they have charged us for tolls even though we had a toll pass which covered toll charges and they also tried to apply a late return charge even though we were early. Getting hold of Alamo with an issue after your rental is impossible particularly if you booked a US rental from the UK. UK Alamo won’t talk to you and there’s never a response from the US leaving us to pursue through our credit card supplier.
Rented a car from Alamo Stansted Airport and was dealt with by Lara. On return fueled it right to the neck at the Airport garage. Physically could not get any more fuel into the tank. (I drive a fuel tanker for a job). When we got home we were notified of a fuel charge on the invoice of circa £20. Absolutely nothing was said on handover of the vehicle and both Alamo and I were happy. I contacted them the very next day and was advised the charge was a mistake and would be refunded. That was 4 wks ago and I have received £0. They have also stopped answering my emails to them. Absolute theiving charlatans. Steer well clear.
After hiring the car they tried to charge us for damage to a tyre where no damage was there when i returned it. I did have to fight to get my money back. Then they charged an admin fee for a toll charge that had been paid and would not refund the charge. Will not use again !
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