Review Time
Only hire from Alamo if you want a stressful holiday were you lose days dealing with car issues!We picked up our car from Edinburgh Waverly Station at 4pm on Friday 28 July excited to commence our roadtrip to see the country side of Scotland. On Sunday 30 July we were blessed with great weather and commenced our road trip of the Isle of Sky. We didn't get far, less than 30 mins into our drive a warning light came on for the engine, then we lost complete power and the car cut out. Great we were half way up a hill! After reserving down and finding flat ground the car was turned off. We were not in a safe position though. We restarted the car and in worked okay. We continued to drive a little further to find a safer location. Whilst driving the warning light came on again. We pulled over and called roadside assistance as we were now in a safe location and we didn't want to keep driving a car that could lose power on us. Whilst we were waiting for assistance we called Alamo offices (several different numbers and attempts later we were finally on the phone to someone). We asked what the next steps would be if the car was not driveable. They said we would have to go back to Inverness (over 3hrs each way) to collect a replacement car. Essentially losing a whole day of our limited travel time!After over an hour of waiting assistance arrived only to say that the error was not appearing and that they can't find any faults at this point in time with the vehicle. They recommended driving it for the rest of the day. By this stage we had already lost most of our morning so we took the mechanics advise and continued to drive the car. The remainder of the day the stress of the car consumed us. Every time we got back in the car we were worried we might get stuck on the side of the road. You pay a lot of money for a hire car for
I have booked a car with Alamo for October in Orlando. I paid in full using my credit card..in my name (remember this point it is important for later). My husband is the main driver so I booked the rental in his name.
I have now tried to add "skip the counter " following an email reservation confirmation.
When trying to add my husbands credit card it wants to charge the full rental amount again. Which has already been paid.
Contact Alamo customer service to find out why they want to charge me twice, Only to be told they can't talk to me, to protect my husbands privacy they can only talk with him .. .even though I PAID for the rental. All billing enquiries can only be discussed with the renter.
Thanks DREW, you were a massive help. Clearly the little woman knows nothing...run along now and tell your husband to reach out to us so we can sort this issue out for him.
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I have booked a car with Alamo for October in Orlando. I paid in full using my credit card..in my name (remember this point it is important for later). My husband is the main driver so I booked the rental in his name. I have now tried to add "skip the counter " following an email reservation confirmation. When trying to add my husbands credit card it wants to charge the full rental amount again. Which has already been paid. Contact Alamo customer service to find out why they want to charge me twice, Only to be told they can't talk to me, to protect my husbands privacy they can only talk with him .. .even though I PAID for the rental. All billing enquiries can only be discussed with the renter. Thanks DREW, you were a massive help. Clearly the little woman knows nothing...run along now and tell your husband to reach out to us so we can sort this issue out for him. 🤬🤬🤬🤬🤬🤬🤬🤬🤬
My experience with Alamo’s damage process after returning a vehicle at Manchester Airport was extremely disappointing.A tyre issue was alleged at return. I disputed liability immediately, as it was a minor mark you could hardly see and asked for clear evidence of what they alleged to be a gouge-tyre cut on the tyre and an itemised breakdown before any money was taken. Despite this, £500 was charged.Only later, once the claim was marked complete, I received paperwork showing the breakdown as admin fees £78 and ‘damage’ £94.45, with a refund of £327.55 processed back to my card (net cost £172.45). Regardless of the final net amount, the process lacked transparency and felt unfair: funds were taken first, while the meaningful detail arrived later, after repeated correspondence. The responses I received relied heavily on generic policy statements rather than addressing the dispute in a practical, evidence-led way.Advice to others: take timestamped photos (especially tyres) at pickup and return, keep all emails, and watch your card for deposits/holds converting into charges.
Terrible experience with Alamo. On arrival at the desk I was told the previous customer had not yet returned the car and that I would have to wait. 1 hour later the previous customer returned. The staff member asked me to wait a further 5 minutes so he could ‘clean and check the car’ on he’s return. He showed me to the vehical. NOT WHAT I HAD ORDERED!!! I had reserved a medium sized car. And what I was given was a micro car. A fiat 500. So small I had to put the seats down to put my small luggage inside. The car was dirty inside and out. And there was no liquid in the windscreen washer. Overall a terrible experience. I immediately put in a complaint and I’m still waiting for a response from a manager. I’m a frequent car hire user and will never use this company again
I hired a car from Chambery airport - an airport overwhelmingly used for ski resorts. On day 3 (when it snowed in the resort) I discovered the car was fitted with summer tyres, rendering the car unusable. Not only was this inconvenient it was also dangerous and would appear from a google search, illegal between Nov and March. The hire company's response - "this is a national fleet, you could have been going anywhere". In summary - online pricing appears to be to get a customer and not to provide a safe and legal car
Was handed over a car in a dark car park at Gatwick Airport where it was impossible to properly check the vehicle….. Alamo scam you by saying minor scratches on the body and any scuffs on the wheel rims are ok . But cuts and gouges on tyres are chargeable…. When handing over a car in the dark it is impossible to verify the state of the tyres especially for minor scratches. The video content that I took could not identify the existing minor scratches in the dark and there is no way of verifying that the tyres were perfect unless Alamo had visual / picture evidence ahead of the hire. The car was used for a journey to/from London parked on a private driveway so no chance of being kerbed. On vehicle return the existing minor tyre scratches were deemed to be my liability and Alamo took my insurance excess immediately…. Despite my disputing this damage with best available images which were inconclusive for both parties they billed me for the tyre and an admin fee circa £190….. This is a scam and I would recommend avoiding Alamo or its sister company Enterprise….Last time I use them without a doubt . Not a good experience at all.
Disgraceful and dishonest avoid at all costs. When dropping off, the agent states that the true had a hole. I challenged this, there was no evidence of said damage. He said he would raise it to his manager. All that happened was that they refused to refrain deposit. There was no ability to challenge and demand evidence. Avoid at all costs. I have never had such treatment from a car hire company. Never again .
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