Review Time
Wish I had read the reviews here before hiring.My train was cancelled meaning I couldn't collect my car at scheduled time. I phoned Alamo 4 hours ahead of my scheduled collection time to modify my car pickup time. I was assured on the phone that a file note would be made and the message would be passed on to the depot.When I arrived at depot I was rudely told I was late, my car was gone, and I would have to pay €330 upgrade to an SUV. My whole holiday was at jeopardy so I was forced to upgrade at an extra cost.I've since put a formal complaint to the company but had no success and simply told it was my fault for being late.THIS COMPANY ARE DISHONEST, DISORGANISED AND A DISASTER.Dont make the same mistake as me! Don't risk your holiday with these clowns.
If I could give zero stars I would. Terrible service; booked and paid for a 9 seater vehicle only to find at collection that it’s a 5 seater vehicle. Found a 7 seater at another branch which we had no choice but to take as we were waiting to go away. Still waiting for a refund of the difference. No response from the formal complaint made and the Long Eaton branch are not returning our calls with an update. Very stressful all round!
Hi Enterprise/Alamo at Split Airport, Croatia. A note to thank you for your car hire service to me.Pick up and drop off were both quick and easy. Maybe too quick!When I discovered, after checking through the airport security, that I had left my phone in the car, your customer service was excellent and I am so grateful for the calm, efficient and helpful way you all worked to get it back to me before my flight left.Thank you very much for a great hire experience at Split Airport, Croatia.
A big thank you Alamo car hire Heathrow the whole experience was perfect from the fast check in with Darla who was very helpful and professional we were out on the road within 15 minutes . And the return of the vehicle was equally perfect with Demmi we were on the free shuttle bus within 10 minutes,all in all a great hire from Alamo car hire Heathrow would definitely recommend
Do not use this Company, Alamo are just an untrustworthy company! Had a final invoice of 0.00 then an amount of $134.58 was taken from my account once all was settled. When I rang they said they couldn’t explain. Then they said I used a voucher so I had to pay the difference when I clearly used a credit card and payed in full. Just an untrustworthy company. Do Not Use!
Highly dangerous car and should never have been allowed out. The steering would randomly veer to the right. Was so worried about being in a crash, that had to drive at the safest slowest speed on the far left lane of the motorway - fearing for my safely. I have followed up many times including writing to 6 managers - completely ignoredI would never ever use this shocking company again
Took the car from Alamo at Waverly Station Edinburgh, returned the car in the exact same condition as it was received - even then we were charged full refundable deposit as tyre repair charges.While checking in, the representative told us that the car condition was good and we did the mistake of believing him.We drove only 600 miles on highways with no incident whatsoever. On return of the car, we were told that two tyres had chip marks from the side (we did the mistake of not taking photos with microscopic cameras - Yes, that is what you would need if you want to rent from alamo without being cheated). We were asked to pay more money (over the refundable deposit) to cover for the cost of tyres (full replacement). After 2-3 mins of negotiations, the representative told us that he can get it done with the refundable deposit only - but it is unlikely that we will get anything back :|It was an almost invisible mark to notice (it was probably there before taking the car also, who knows). But we were charged full refundable deposit and were blamed for the marks in the cooked up incident summary; expectation is that car tyres should remain as good as new - this is insane. Tyres are supposed to be worn off a little after a long drive.It felt like the representative already made up his mind about not returning the deposit & cooked up a story around it. Felt super cheated and in a very cornered situation. Very bad experience, wouldn't recommend renting from Alamo at all.
I was given different horror stories by the hire sales rep about £1750 for a scratch on each panel, so a long scratch over 3 would = £5250 charge. Similar for tyres. They then want to give you excess insurance which costs a fortune.Anyway I've discovered the solution! Search on compare sites for 'hire car excess insurance', now found cover for £33 instead of theirs at about £160 for my week of hire - and much nicer company it looks like in the reviews, instead of this rather horrible outfit.
DO NOT USE! Sounds too good to be true, that’a because it is! Said they found a small pealing of the tyre, once the car had been returned. Charged us a RIDICULOUS amount! And then over a MONTH later, emailed again saying we owe an additional £6, plus a £60 admin fee! HONESTLY USE A DIFFERENT COMPANY!
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