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I bought a .CN domain (I bought it from Alibaba cloud because it's the cheapest). The .CN domain needs a passport verification. I sent my passport and they authorized it. Then I bought the .CN domain but I couldn't access it. Days later I found out that the domain had been released again. I spent days trying to ask what happened but their "engineers" never gave me an answer. The domain was paid for and they don't want to give me a refund. In short, they stole my money. Don't buy from this company. Better to go to godaddy or another one.
I am extremely disappointed with the service provided by Alibaba Cloud. Our company recently discovered that a fraudulent website, https://www mobitsolutionstz com", was hosted on their platform. Despite numerous attempts to report this illegal activity and provide evidence, their response has been nothing short of appalling.Their customer support team's dismissive attitude is utterly unacceptable. Instead of taking immediate action to investigate the hosting data on their servers, they consistently regurgitate the same nonsensical excuse: "The domain cannot be accessed, so its content cannot be verified." This blatant disregard for customer concerns is indicative of Alibaba Cloud's lack of responsibility and accountability.It is clear that Alibaba Cloud prioritizes profit over ethical practices. By allowing fraudulent websites to operate unchecked on their platform, they are complicit in facilitating illegal activities. This negligence not only harms legitimate businesses but also undermines trust in their services.I urge anyone considering Alibaba Cloud for hosting services to think twice. Their failure to address security concerns and their indifferent customer support demonstrate a blatant disregard for the safety and integrity of their clients' online presence. Do not entrust your business to a company that refuses to take responsibility for its actions.
Steer clear of Alibaba Cloud – their lax approach to security is alarming. They fail to address privacy breaches and refuse to take down phishing sites, effectively supporting malicious activities. Protect your data and look elsewhere for reliable and secure services.
Their signup procedure is the most incredible display of incompetence imaginable. Their email verification did not work until I deleted site cookies. Nothing works. They demanded a second email verification. They demanded a Registrant profile for China, which I created. They demanded a Registrant profile for ICANN, which I created. Then they kept refusing me to check out because "You do not have a registrant profile". I created a third one. They were all listed as: "Registrant profiles" above the error message: "You do not have any Registrant profiles yet - please create one".Then a chat window popped up. "Questions? We are here to chat right now!".So I typed the problem, and everything I tried, into the chat window. The window said: "Sorry, get back to us in two days, it's weekend now!".The chat window had no close button. So the site was unusable at that point.I'm a web developer. I say with 100% certainty that their site is unusable. Nothing works and I doubt anyone can manage to register a domain with them, since they do not even have a menu item for that on their site (you must scroll down many pages and discover it in the small print, hidden in a body of text in the footer..)Oh and every time you do something on their site, a slider says: "We detected suspicious activity from your IP address, solve CAPTCHA to continue" and/or "We SMSed you a security code" etc. etc..
THIS FRICKING COMPANY IS A HOST FOR ALL FRAUD KINDS IN ALL COUNTRIES! IT USED TO IGNORE REPORTS, BUT NOW IT'S FLAGGING MY REPORTS WITH SPAM FOR 7 TIMES! WHAT THE HECK DO I HAVE TO DO TO GET YOU TO TAKE ACTION ON THIS POORLY DESIGNED SYSTEM?!
Alibaba Cloud turns a blind eye towards fraud and phishing sites and will not remove these websites even when reported through their abuse form. All they do is report the complaint to the site owner and ask them to 'clean up the fraud'.
It was horrible when I wanted to delete my account. The other review left by D.K. Sharma is correct: we couldn't delete our account by ourselves while they kept charging my credit card even if I wasn't using it at all. They kept charging me even after I changed a new credit card! WT?! Talked to their IT back and forth for almost 100 messages and finally got the account deleted. It's first time I met a business who couldn't even delete a user's account on their end.
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