amberarch.com

4.3
4.3 Based on 137 reviews

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Average Rating

4.3

/
5

137 Reviews

5 Star
75%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
15%

Filtered Reviews

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Review Time

Heywood S.
SCAM

SCAM! I'm out $1,800. Don't even give them the time of day.

1
Date of experience: Apr 12, 2022
Jayden Hughes
Definitely NOT worth the hassle

Definitely NOT worth the hassle. The amount of work and effort you have to put in to complete an assignment for a maximum of £20-30 is not worth it. If you make any errors they will try to find any reason to NOT pay you. The managers do not care. There was an occasion when the person I was meant to be shopping was not there during the time frame specified. I made the effort to get to the address and was told to wait around and hope the people turned up, otherwise I wouldn't be paid. Needless to say I didn't hang around as I'm not one to blackmail. Their work will not be accurate because who will complete a detailed hour long assignment for £10 ?Avoid unless you have the patience. They are not worth the effort.

1
Date of experience: Mar 24, 2022
Jeannie B.
Don't work for them.

I have worked for them for several years. They take a long time to pay. Recently they have been making excuses for not accepting reports and refusing to pay which makes one wonder if they are still sending the reports to the client and pocketing the shoppers fee. I would suggest avoiding them.

1
Date of experience: Mar 11, 2022
Ulysses
Nice staff but this company does take a…

Nice staff but this company does take a very long time to pay, compared to other companies, that have set payment dates, or atleast have payment time frames. Also, the variety of jobs is limited and not very consistent. So, I do not take assignments for this company anymore.

3
Date of experience: Feb 04, 2022
Meredith Foster
I agree with the other shoppers

I agree with the other shoppers. I have been mystery shopping for years with various companies. I did a couple of assignments for Amber Arch, one of which I wasn't paid for. I did a really detailed reported and an objection was raised on a comment that a staff member had made. I had to re-write the comment at least 3 times after being spoken to in a very patronising manner, still didn't get paid.

1
Date of experience: Dec 16, 2020
Susanne Brown
Veeeeeery shady company

Very shady company, rude uncouth staff who deny people of their earnings. I went all the way to Bournemouth from Swindon twice for a review for them, they waited for me to submit the reports over the weekend and then told me on Monday afternoon that i didn't appear to be a credible customer. The nerves! The emails sent to me were rude. Avoid this company at all costs!! That was me working for free + spending my money tp travel all the way. I explained to them that the shopper fee was exactly the same as the travel expenses but they wouldn't care less. Wicked people, businesses like this cannot last as its built on other people's sweat.

1
Date of experience: Feb 24, 2020
Mr_Eroxe
The worst Mystery Shopping Company you can imagine!

If there was a -1 star option available I would certainly give this to them. They are extremely unprofessional, ill mannered, rude, unethical and have no sense of customer service. They are not part of any overarching mystery shopping body. Their arrogant and ignorant attitude goes right through the company. They give the mystery shopping business a very bad name. I echo the reviews of other bad experiences and would warn others who intend to work for these clowns to stay away.

1
Date of experience: Feb 04, 2020
Clyde Wright
Absolutely shocking!

Unfortunately i echo the negative comments from other reviews. What an absolute shower this lot are, unprofessional, rude and disorganised. The worst mystery shopping company i have worked for in my 20years as a mystery shopper. There are many other mystery shopping companies out there and some of them are very very good if this type of work is of interest to you, they pay well and pay quickly (some within days). Amber Arch do not pay well and have the lengthiest delays in payment of any company ive ever encountered. I am still awaiting payment for work done in December, my legal documentation ready in the wings should they miss their 8 week payment deadline. That's right, 8 weeks for payment, disgraceful.Thankfully i found out early on how bad they are, so unless you want to be spoken to like a child and treated like a liar, please avoid this organisation!

1
Date of experience: Jan 28, 2020
Rhoda Howard
I would NOT recommend

I do not recommend this company for anyone wanting to become a mystery shopper, the pay is poor for the large reports that are expected, the written reports can take over 2 hours, the office staffs understanding is terrible and their payment cycle is one of the slowest. Please do yourself a favour and avoid working for them.

1
Date of experience: Jan 17, 2020
Destiny
Deceitful and devious.

I would give no stars if possible. There are much more trustworthy mystery shopping companies out there. Amber Arch pay very little, expect way too much and are very devious. Do not deserve any assignments, shoppers in my opinion.

1
Date of experience: Nov 01, 2019

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