Review Time
I have been working with Amber Arch for a while now, and they are one of the better MSCs in my experience. They pay well - especially video work - and all my dealings with them have been good. The team is friendly, helpful, and always responsive.Yes, some of the charity jobs may get cancelled at late notice - it has happened to me a few times - but this is VERY clear on the briefs supplied and that you need to wait until a certain time until you can be sure that the site is staffed that day.
I have been working for this company for many years now and have never had a problem with communication, payment or professionalism. In fact, I would highly recommend them as a company to work for. They are fair and friendly.Angela B
I have worked for Amber Arch for a number of years and can not rate them more highly. They are so easy to contact by phone or email and the responses are always friendly and helpful, nothing is ever too much trouble. I would highly recommend them.
After working with Amber Arch for just over a year, I can confidently say that they are a wonderful company to collaborate with, and I have genuinely enjoyed my time here.All of the assignments come with clear and straightforward guidelines, often accompanied by examples. This clarity helped me understand exactly what details the reports required, allowing me to complete tasks confidently and accurately.The staff are friendly and helpful, and the communication has been exceptional. Whether I reach out via phone or email, their team is consistently responsive and supportive. This level of assistance makes the entire experience smooth and stress-free. Whenever I go to a mystery shop, I know there's someone available to contact if any issues arise, even outside of office hours.One of the best aspects of working with Amber Arch is their competitive pay, which is consistently reliable. Every payment and reimbursement has been processed promptly and accurately. I have never experienced delays or missing payments.
Great company to work for. Well paid assignments, easy to follow briefs, with great shopper support. Someone is always available to answer the phone if I have question or need support, which in my book is invaluable! They look after you well when things don’t go to plan and make you’re compensated for your, time, effort and travel. Having worked with Stephanie and the team for many years now I can 100% recommend them.
I have worked with Amber Arch for some years now and have slowly built up a good working relationship with the staff (Steph, Pam, Rachael). Sometimes I have had a gig whereby the clients' staff have not been present but the guys in the office have not been informed. This is of course frustrating but cannot be blamed on the staff. Sometimes, I'll call the office and you can tell that the staff are under pressure, the key advice here is not to take it personally. The pay has improved and I like that they have managed to change the report structure when you do a video survey which means that all you have to do is just confirm that you have managed to video the survey. Fabby! The only (minor) gripe I have is that we have to use the WeTransfer for the video uploads but I have been informed that the company are working on the possibility of using a different mode of upload. You now get paid a lot quicker; when I first started with AA, you had to wait from 6 -8 weeks once you had completed the survey. What I do not understand is why some shoppers apply for a job and know that they are expected to submit the report that day but the staff still have to chase after the shopper for the survey. I have found that if you explain there may be a delay in submission the staff are happy to assist. I think the point here is; that when you apply you cannot guarantee that you will always get the survey but the more you apply the more the staff become aware that you are keen to work. Happy shopping guys!
My experience working with Amber Arch this year has been excellent.Assignments are varied and interesting and well communicated.The website is easy to navigate and instructions are clear for each assignment.The staff communicate promptly in a friendly and engaging manner.I feel genuinely appreciated for my efforts.I have been able to schedule tasks easily into my spare time.When issues on an assignment have arisen it has been easy to seek further advice via telephone.Payments are issued on a regular basis at least once a month and the website allows you to see what tasks a payment is made up from.You are made to feel that you are working alongside Amber Arch in worthwhile tasks that change organisations for the better
One of the.best Mystery shopping companies to work for. Fees are good and pay on time. Very helpful at all times and good at communication. Have been working with them for over 10 years and Will continue working for them in the future. Keep upThe good work.
I've been mystery shopping for Amber Arch for quite some time now and they're definitely among my favourite companies to work with. They are always easy to get a hold of and their assignments are very well coordinated. I've never once had a visit rejected by them and have always been paid on time. It's been an absolute pleasure working with them.
I think it's worth noting that being a mystery shopper isn't a full time job (not for most people anyway). On the odd occasion I have put my name down for a shop they have always been very prompt in replying and more often than not with a positive allocation. Steph and Pamela deserve a special mention. They are very efficient, on hand to answer queries and provide guidance where needed. Most importantly of all they are friendly and courteous.
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