Review Time
I've been with this company for over 20 years with a small gap. Pam, Steph and the rest of the team are a delight to work with, are patient and are always able to assist with any questions that I've had (even out of hours!!) I hope to work with them for many more years to come. Thanks for all your hard work and happy holidays :-)
I was shopping for a luxury item. I not only got paid for the task, but also got to keep the product. I enjoyed the shop. Instructions were clear and the brief easy to follow. I have completed a variety of jobs for Amber Arch. I find the staff very helpful. There have been a few occasions when a job has been cancelled at the last minute, but I consider this is due to the client - not Amber Arch. Money is paid promptly (not so with some agencies). If I am out on a job and need help, I have always found that the telephone is answered immediately and help given quickly (again, not so with some agencies).I feel part of the team at Amber Arch and hope to do more with them in 2025.
I have been working for Amber Arch for a few years. They have been nothing but nice and helpful. They are very trustworthy. So much so, that I never actually have to check anymore that I have been paid. I did at the beginning when I just started. Now I only double-check everything when I count taxes. They have always been understanding even if I was completing the reports a little bit later than the deadline, they never made me feel bad. They are always communicating well. They are easy to contact by email or phone. I read the last review left by another shopper. Perhaps they might have a bad experience. However, when doing jobs for certain clients we do agree that for some types of jobs, we find out at a certain time in the morning if they are going to go ahead or not. We are the ones deciding to accept these kinds of rules when we apply for work. It is very clear. It is fine with some shoppers and the others that do not like this rule can simply do other jobs instead.Amber Arch always paid me for the jobs I completed. Some of the clients might take longer to pay but the money is always paid to my PayPal account. I honestly love to work for Amber Arch they are one of my few favourite mystery shopping companies.
Excellent people to work for,been working for them for almost 15 years, very few problems, what few problems that occur are comfortably dealt with.Hats off to Pamela and Stephanie, with the newcomers also very amiable.Don't hesitate to pick up any offers of work with them.John McGregor
I have worked for Amber Arch for a while and they are quite responsive and helpful when needed. I had to contact them a couple of time while on the job and there was always somebody to assist me. The briefs are easy to fallow. I'm not quite understanding the angry comments as if there was a problem, this surely would be explained to the shopper and there is no need to get nasty. I had a one or two job turned down but it was my fault by missing something from brief. As bad as it feels because of my wasted time afterall, it's not the Amber Arch's aim to not fulfill job and not pay their shoppers.
I have worked with the team Amber Arch since early 2019, so well over 5 years now and can highly recommend them as a professional, responsive MS company. In my opinion they are one of the best. They are quick to allocate, pay well — and on time — and are always on the end of the phone (or email), if I ever have any questions or queries. Stephanie and Pamela in particular and all of the team to be fair, have always been very friendly and supportive over the years and it really is a pleasure to work with them.
I’ve been mystery shopping for Amber Arch for over a year now and I’ve found them to be a fantastic company for work with. I mystery shop for a few companies and I would say that Amber Arch are one of the best. The communication from the team is second to none and everyone you speak to is very friendly and happy to help. The instructions on the jobs are very clear around what you can and cannot do and if you are in any doubt, they are always at the end of the phone to help with any questions. In terms of payment, they pay very fairly compared to some other companies and I’m always paid on time (and even early in some cases). Fantastic company to worth with and I very much enjoy completing jobs for them, it’s an absolute pleasure and one I plan to continue for years to come.
I've worked with Amber Arch for about 10 years now and can honestly say that I've had very few problems indeed. I've been reading the bad reviews on this website and it seems like the main 2 problems are: 1) Travelling to certain types of jobs where it's not a certainty that the agents are going to be there, the staff in AA office make this quite clear in the brief and so you ought not take these types of jobs unless you're prepared to either stay home until around 11am when the visits are confirmed, or what I do is take the jobs if I'm already going to that area anyway, then it's a nice bonus if the agents arrive and no loss to me if they don't. 2) Complaints that AA are the only company that take a long time to pay, well, that definitely isn't true, I work for around 25 different companies and at least 6 of them use exactly the same payment system, that is, whatever work I do in the month they pay at the end of the following month, so, work done in the first week of the month means I'm waiting around 7 weeks for payment, work done in the last week of the month means I'm waiting around 4 weeks for payment. Most people I know wait at least 4 weeks for their salary so it's not much difference really. The way around this, if you can only wait 4 weeks for your money is to only accept work in the last week of the month. Yes there are companies that pay once a week, or every fortnight, or every 3 weeks. I like that my payments are spread out through the month, it helps me to budget better! Another thing I like about AA is no matter when you call them if you have a question or a problem they ALWAYS answer the call, whereas many other companies NEVER pick up which can be very stressful indeed, you have to leave a message and 9 times out of 10, by the time someone gets back to you it's too late! Keep up the good work Amber Arch :-) Linda
Some of their briefs are challenging but I find they are well paid to compensate for this. Pam and Steph are great to talk to and are readily available which isn't the case with some other companies. I don't always get everything that I apply for but I feel like I am dealt with fairly and I can't ask for more than that.
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