Review Time
Ordered a 1000 Euro Eternity Ring for our First Anniversary. Angara's delivery policy requires a signature on delivery. Their delivery service UPS tracking information says that the order was delivered to my address. It's not here and I didn't sign for delivery. I originally bought my wife's engagement ring from them so I was happy to order from them again. On informing Angara Customer Service they promptly issued an investigation into my lost order and issued a full refund without delay.
I had a wonderful experience with Angara! The ring I ordered was beautiful and exactly as pictured, but what truly impressed me was their exceptional customer service.There were some unexpected delivery issues (not their fault), but the Angara team went above and beyond to help me. They were kind, responsive, and proactive every step of the way, even going so far as to recreate and reship the order.It’s rare to find a company that truly cares about its customers like this. I’m so grateful for their support and highly recommend them to anyone looking for high-quality jewelry and outstanding service.Thank you, Angara!
the number one thing is undoubtedly being contacted directly by a real person. Sam Stevens my personal relationship manager responded immediately and when he was out of the office a colleague answered immediately. quality of product was excellent
I recently had the pleasure of dealing with Chloe from Angara, and I must say, it was the best and easiest customer service experience I’ve ever had in a very long time. Chloe was exceptionally helpful, kind, and efficient throughout the entire process. She made everything seamless and stress-free, and I truly appreciated her professionalism and care.
Trish and Maya were so so helpful with my purchase. Talked he through the product, made the delivery, confimed personally with the timings. It was an engagement ring and a huge personal deal. So I can't recommend their product and service enough. 5 stars all the way!
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