Review Time
It was supposed to be signed for. Package clearly labelled keep upright, fragile, perishable goods.Your driver threw it over my garden gates. I only foundout where it was after contacting you and you sent me photo of where it was - disgusting service
Was advised 23rd Dec that a company in Leeds was shipping a parcel from Leeds to me in Inverness. DHL was the courier and they made contact very promptly and advised me, as expected, that delivery was due Monday 29th due to the holidays. Awoke today, 24th Dec, to a message advising that parcel was out for delivery and was only a few stops away.Driver was very pleasant and parcel was in perfect condition (no chucking it over the fence or on the roof). A very nice surprise and further proof that DHL are now the most efficient and reliable carrier in this area. Unlike other carriers here, they deliver to the customer instead of taking parcels hostage for 2 weeks :). Merry Christmas and Happy New Year to all!
GLS currently has our parcel held at their Dublin depot and has had it since 14 December. We were told the delivery truck will not be opened, and that the parcel will not be delivered until January, despite it already being in their possession.This item is a Christmas gift, which GLS staff were aware of. While we were at the depot, other customers were able to receive their parcels, yet ours was refused with no clear explanation.Being told that a parcel cannot be accessed even though it is physically there — while others are released — is extremely frustrating. There has been no effort to offer an alternative solution or timeline.Very disappointing experience, especially at Christmas.
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