Review Time
It was quite an expensive item over £200 ..A signature was required.Package was left at front door on full view of passing footfall in the rain, without obtaining a signature...box looks like it has been tampered with at some stage.....I am yet to check contents.... hopefully all is Okay...as I waited in the whole day for this delivery.
Yesterday I received an email from DHL Express informing me my parcel would be delivered today with a time slot for the delivery. The courier arrived within the time slot but my parcel was not on his van. I tried to contact DHL about this, looking for a customer service telephone number, this was hard to find so tried chat online with AI. Totally useless. I gave the waybill number and explained the problem in simplified terms, it then told me how to package a parcel for shipment. Eventually (frustratingly it took quite some time) I found a telephone number to speak to a human being, I was not holding out much hope for a successful resolution. I was pleasantly surprised. I spoke to a young woman called Lacey, she was more than helpful. She spoke to the depot whilst I was on the call to get them to check the van on return and opened a ‘ missing piece investigation’ took my details and said I should hear something from the team by 12.30 tomorrow. Sure enough, I received an email the same evening, a telephone call the following day and my parcel was delivered. She is the reason I am giving a 5 star review. I understood her clearly, she gave me confidence that she would try her best to sort this out for me, which she did. She is a credit to the company and should be acknowledged as such. In this day and age of customer service she is a breath of fresh air. Without her help this review may have been a far lower star review. So if you ever get to see these reviews Lacey, thank you very much. My son also has a package 10 days overdue to be delivered to the same address by DHL so I have given him the customer service number I used, hoping against hope that Lacey picks up the call. She is amazing.
The delivery was two days later than first notified by DHL. As it needed to be signed for I had to wait in for 2 days futilely. The delivery was send “Express” as it was urgent but was more like a delivery by a snail! Hugely annoying, inconvenient and frustrating.
Ebay now use DHL for large parcels. Sellers have no choice under the new "Simple Delivery" scheme. Unfortunately DHL are overloaded and don't come to collect the parcel when arranged. So far they have missed two days and are about to miss a third. Tracking information says "premises closed" but we have been here all day, every day, and they haven't visited the house.
Absolutely useless.My parcel was registered on December 15th and they collected it on December 17th and I was hoping to get it in time for Christmas. To that end, I sent the customer service an email trying to arrange an alteration to the delivery address so that it would bring to my holiday destination and incidentally closer to its departure point to maximize the chances of getting it in time. I got ABSOLUTELY no reply from them whatsoever. Furthermore, the tracking for my parcel has been showing the same location since 17th. They are a disgrace, I get parcels from China or Japan faster than that and with accurate tracking.
DO NOT use this company!We are waiting for 2 weeks for a Christmas delivery, very important one where children are going to be very disappointed!It says it's in the depot in Dublin for 8 days, went up today to try to collect it ourselves as they are not answering phones! We are told it is there....but it's in a truck... and they don't have access to their own truck! Told basically tough, nothing we can do, it's on the property but we can't get it.It will be delivered after the 29th....sometime....who knows when.Terrible terrible service and the people on the desk do not care.So disappointed
Parcel never arrived. No explanation provided for failure to deliver. When trying to find out what is going on customer service agents are not available as they are too busy. No answering service, customers are told to call back again. Shocking service
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