Review Time
Did my due diligence on this website before purchase - UK address on the website and UK address registered with Companies House. Couldn't find anything on Trustpilot at that stage but there was no information about shipping from China nor, more importantly, the obligation to pay for international shipping for returns as items would need to be returned to China. Similarly as the other reviews here the 3 dresses I ordered (all in the same size, style and shape) were either far too small or far too big, and two had totally different fabric to that shown in the photos. When I raised this issue, the customer service response was within 24 hours and polite, but said to either return to an address in China or keep the clothes and receive a 25% refund. The minimum cost to return these 3 inaccurate dresses to China was £34 - nearly half the cost of the purchase. I raised a complaint that there was no information about the obligation for payment of international shipping fees for returns anywhere on their website (including scrutinising their Terms of Service), mentioning that according to the UK Consumer Rights Act 'Misleading or incomplete information can be considered a form of unfair trading, which is prohibited by law'. Initially a 30% refund was offered when I said I was happy to pay for return postage to either the UK address given on their website or the UK address listed as 'Sender' on the shipping label on the package but was told this wasn't possible and as 'a one-time exception' 40% refund was offered. However this didn't address the issue with the lack of shipping information and the cost to return, meaning their lack of transparency would, at best, unbeknownst to me at time of purchase, cost me 40%+ the cost of the items in order to return them. Practises like this always seem to leave the consumer out of pocket at profit to the company. Contacted Citizens Advise who referred the issue to Trading Standards UK for investigation... Really hope this referral will lead Trading Standards to take action to prevent others from losing out at the expense of the profit of companies who profit from such lack of transparency
I would avoid ordering as any returns have to be send to China at customer's expense. Caught me out when a £23 item was supposed to be a £43 return the company told me. When I complained about the website misleading about returns as the company address is London but does not state returns are to China, the company offered for as good will gesture 20% of the item's value.Defintely not worth the hassle. The item did not match the description on the website either.
Wish I’d read these reviews before ordering. I fell into the same trap believing that free shipping WITHIN the uk as stated ON their website header and having a UK based head office meant that my items were coming from the UK. A horrible quality dress with weird sizing and loose threads hanging out everywhere arrived yesterday and I am waiting to hear from the company about returns but have basically written off this money now.AVOID AT ALL COSTS. Edited 25/7/25Emailing back and forth with arlostreerwear customer support who have offered me first 20% and then 30% partial refunds - and to keep the hideous dress.I have told them I’m not interested in this sort of deal and I just want to see transparency on their website and the removal of the banner on their homepage that says FREE SHIPPING WITHIN THE UK. Will update in due course.
The item took weeks to arrive and when it did arrive it didn't fit. When I contacted the company they said their returns department was in China and it would cost between £17 and £43 to return!! They offered me a 20% partial refund of £4.59 when I complained that they advertised themselves as based in London. What a complete scam.
Alarm bells starting going off as soon as I completed my order, no confirmation email, no correspondence. I looked through the website and it says they’re Covent Garden London, they are certainly not. My item has taken nearly two weeks to arrive (from china) and it is just not the same item at all. I’ve now emailed to ask how I return and awaiting a response, but I’m worried they’ll never actually refund me. Waste of money,Waste of time waited. DO NOT USE zero stars!
Fake items, not honouring refund as they state the return was sent to an incorrect address (sent to the address on the website and they are quoting one in china). Please do not use this site and if you have and are based in the UK, raise a case to trading standards and request a chargeback from your bank. Let's stop this scam of a company from operating
Dreadful company, Arlo Streetwear has a misleading returns policy. Everything is from China, very poor quality and incorrect sizing and the cost to return to China is more than the cost of the item. The website gives a Covent Garden address, but it’s actually China. Does not follow UK consumer legislation, please avoid this company.
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