Review Time
DO NOT BUY, THEY'RE A CON!!Only giving 1 star as I cant give 0. Sizing is all wrong and they make you post back to China which can cost up to £47 they know this and have used a fake uk adress on the website to make you think you can post back to uk. Rubbish customer service and rude.Also delivery takes longer then it states on the website as it has to come from china.
DO NOT BUY, THEY'RE A CON!!Only giving 1 star as I cant give 0. Sizing is all wrong and they make you post back to China which can cost up to £47 they know this and have used a fake uk adress on the website to make you think you can post back to uk. Rubbish customer service and rude.Also delivery takes longer then it states on the website as it has to come from china.
Would give negative stars if I couldThey kept trying to convince me to keep their shitty dress for a 20% refund. I paid for EVRI tracking to send it back to China. Item is in customs and they are trying to get ME to pay for the charge by lying and saying it is customer responsibility. I have started a dispute against them through by bank
Awful experience with this company, which is advertised as a UK company with a UK address but then requires you to ship any returns to China at your own cost. Deliberate material omissions and misrepresentations in their published policies which are unacceptable under UK consumer law. I would avoid at all costs.
Hideous situation. I have just been totally scammed like the other reviews. I am going to research how to report the website & notify the banks too. Cheapest quality, took 3+ weeks to arrive, & pay the postage return to china. Or keep them & get 20% discount.
Terrible company. Scammers. I ordered 1 pair of sandles but they took payment for 2 and when they arrived they had sent the wrong size! I tried phoning the number given but it doesn’t work.I emailed the customer service and got a standard response saying they would get back to me in 2/3 working days. I didn’t hear anything. Tried again and still nothing. They’ve taken the money and I have 2 useless pairs of shoes. It’s impossible to get hold of them. Don’t use this company.
Before purchase I checked this was a UK based business as I was ordering swimwear. I was unsure of the fit and being able to return easily for a refund if unsuitable was my biggest concern. As an address in London was shown I placed my order for two different sizes. However, when I tried to return one of the swimsuits it turned out the returns need to be sent to the warehouse in China. I queried this (at length) with the company as my order had been dispatched from a warehouse in London, which could plainly be seen on the Royal Mail postage label. They refused to accept a return to either of their UK addresses but instead offered me a partial refund if I kept the unsuitable item. After two weeks of arguing and pointing out all the misleading shortfalls on their website I eventually took the partial refund to draw this unsatisfactory experience to a close. I would not have purchased in the first place had I known their full return policy. I can't see how not having full disclosure about your returns on your website complies with selling regulations and feel very strongly this company is breaching distance selling regulations by making returns unaffordable and not making it clear to customers prior to purchase. Avoid, avoid, avoid!!
DO NOT BUY FROM THIS ‘COMPANY’ I brought a dress which looked so nice online, it took 5 weeks to even get here. The dress looked nothing like it did on the pictures for a start and the material was so cheap and tacky. Asked for a refund and to send it back, they then told me it would cost somewhere from £17-£43 to send it back, so offered me a 35% refund ( £8) this is 1000% a scam. Do not buy from this place!!
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