Review Time
Would not recommend purchasing from Arlo Streetwear.I ordered a pair of shoes that were far too wide and did not fit properly. When I reached out to return them, I was told I would need to ship them back to a warehouse in China - something that was not made clear at the time of purchase. Instead of offering a proper return or refund, they offered me only 20% back if I kept the item, which felt like pressure to accept a bad deal.This practice feels deliberately misleading, especially for a company selling to UK customers. According to UK consumer law, I’m entitled to a full refund if I cancel within 14 days , but they made that very difficult. Return shipping to China is expensive and not reasonable for an item that doesn’t fit or wasn’t described clearly.Buyers beware: the return process is costly, inconvenient, and not transparent. I’m currently disputing the charge through my bank. I recommend avoiding this retailer unless you’re willing to risk losing your money if the item isn’t right
Now having to pay for custom charges - now at least £60 for items I missold and returned! Thank you for your patience as we work through this issue. I want to provide you with an update regarding your returned item. Currently, it is being held in customs, which is a common occurrence for international shipments.According to customs policy, there is a cost associated with releasing the item, which amounts to £34.70 in taxes. To facilitate your refund, we can deduct this amount from your total refund. Once you confirm this, we can proceed with processing the remaining balance of your refund promptly.We understand that this situation is frustrating, and we sincerely appreciate your understanding as we navigate through these customs regulations. Your satisfaction is important to us, and we want to ensure that this matter is resolved as quickly and efficiently as possible.Please let us know how you would like to proceed, and we will take immediate action to ensure a smooth resolution.Thank you for your understanding, and we look forward to your prompt response.Best regards,Anna | Team Arlo Streetwear
This site needs to be taken down, like all the other reviews, items look nothing like the photos, it’s not a UK business, nowhere in the returns policy does it say you have to return to China and to top it off since I made my purchase I’ve had fraudulent activity on my bank account
Totally misled by this company, The company have lied about the quality, the style it’s hideous and oh yes despite claiming to be a UK based company which I checked on before buying all returns need to be returned to China ! Can this be legal?
‼️DO NOT BUY FROM THIS COMPANY‼️I ordered 2 dresses for £60 when they eventually arrived what a joke… sizes are completely wrong… dresses looked nothing like the picture. Couldn’t fit in one and could of fitted both me and hubby in the next…. They have a London base address but when I asked for a refund it’s to china at a cost of £40++I emailed and they said they would refund 20% and I could keep the dresses I said absolutely not then they replied and said they would refund 30% and I could keep the dresses. I wouldn’t wear the dresses ever they were so bad. I told them I was reporting to trading standards.I got my bank involved and I got a full refund…
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