Review Time
Three lights delivered three weeks after ordering, despite being listed as in stock and coming from Amsterdam, which clearly was not the case! Very poor quality, so I wish to return them. I provided clear photos, but they keep asking for a video (which adds nothing to the clear issue) and refuse my attempts to return. Avoid, this is a very bad company with poor products and even worse customer service. I will let my credit card company handle this.
Some small voices can be very loud. I have never encountered such a SCAM company! They don’t even want the substandard goods back because they know they aren't of the quality they claim. I hope everyone looking at their website checks reviews first and makes an informed choice to NOT purchase. I have video evidence of the poor quality of the products sold at exorbitant prices!
Ordering was straightforward. The wait for these to arrive was longer than anticipated. There wasn’t much explanation of the fitting in the promotional material, and we had to adapt the light for installation. I love its quirky nature.
I recently purchased several lights for a refresh of our home. The beautiful and creative lights arrived without damage and are of superb quality. One fixture came without a users manual. An email to customer service resolved the issue and I promptly received the instructions.
I wish I had read the reviews before buying. I have never had such a bad experience. the lighting looks wonderful on pictures and after months of back and forth or missing items on which I have spent a small fortune, finally some cheap nasty smaller version that doesn't resemble the pictures at all arrives and it feels like a joke. As if there is a hidden camera somewhere to see just how disappointed a human can feel. its a total scam and I highly warn anyone against buying of this site
As other customers have remarked, this company is in CHINA, not in the UK or Europe, as indicated on their website. On top of that, they falsely presented a product as a 75-centimeter "AKARI A Series" pendant light fixture - as if it were the Noguchi original - and listed it at the usual AKARI 75A price of around 1000€, marked down to 525€. So I, of course, imagined that it was a genuine AKARI-manufactured product. A few hours after ordering, I saw that they had very cheap copies of another designer lamp I was familiar with and contacted them. They then admitted that the fixture was an "Akari-style" pendant, and not the genuine article. I immediately tried to cancel that same day. They dragged their feet for another day or two, and finally said they couldn't stop shipment, but that I could return it for a 100% refund. Like others, when it finally arrived - one month later - I saw that it had been shipped from China, and that I, like others, was obligated to return it to China to get my refund... which would cost me hundreds of dollars for such an oversized package. After much negotiating, they finally agreed to refund just 50% of the cost, without returning the product. (They clearly didn't even want it back.) These people are extremely unprofessional and, indeed, scam artists! To be avoided at all costs.
It is a SCAM! Do not buy anything on the website.We received today the delivery and deeply disapointed to find out that this is the cheap version of the same lights we originally saw and made decide us to buy in the first place. The base of the light is obviously empty and doesnt have the same weight to hold the lights properly, the ring (the handle) is connected in an angle (not straight), the entry of USB connection is not properly open to connect the USB cable, and the light is not warm as the description says but yellow and not illuminating. The desciption says that the light is certificate but is not included in the package, so looks like a bit of a scam. All in all, a big big disappointment. As you mention money guarantee, i would like to verify and confirm what is next stage that i need to do to send back the lights and get refunded. Still waiting for an answer
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