Review Time
Autoshack.ca wants me to pay for a return that was their fault. I put in an order for my vehicle, most of the parts were right but some parts weren't and I provided my receipt with the correct vehicle info. Would not recommend esp when they try to blame the customer!Avoid at all costs!
My 2-3 business day refund is now on business day 9. please see the response I received from my original review. I did call to follow up but the call centre in the Philippians was unable to answer my questions or make a refund. Stay tuned. I will update every day I continue to wait and will confirm when I finally get my money back........and if in fact I get the full amount back.Hi Dan Thank you for providing detailed feedback regarding your recent experience. We’ve reviewed the situation and recognize that multiple errors occurred, both at our contact center and in-store, and for that, we deeply regret the inconvenience caused.In the contact center, it appears there was a misunderstanding regarding your request for in-store pickup, and the incorrect email address added to your order compounded the issue. We are addressing these errors with coaching and additional training for the team member involved to ensure this does not happen again.In-store, our team did communicate that we do not carry rear brake pads for your vehicle and provided all available front parts. However, we recognize the frustration caused by the multiple trips required and the challenges with your return and refund process. While our retail team worked within policy, we are reinforcing the importance of empathy and clear communication to ensure better customer experiences going forward.Your refund is being processed and should be completed within 2-3 business days as advised. If you have any further questions or concerns, please reach out directly. We hope to regain your trust in the future.Regards,Customer Service TeamAutoShack
I spent hours on the phone with this company and they screwed up and charged me several times for the same order when it finally got straightened out i recieved the parts days later unfortunately it was too late and the car was in an accident the return policy said they would take returns fast and easyi tried many times through emails and phone calls and i still have had no response very unorganized and poorly trained employees i will never buy there again and I recomend you dont either If i could give - stars i would give -5
Autoshack charged me for a return on an item that in total cost me 224$ delivered but when i had to return it i was charged 175$. Thats utterly insane. And unless i paid the 175 and returned the item the would not return my 224$.Even offered to use teir courier but to help from themSo yes they have vey pooooooooor customer service.They know all about it Im not wasting my time again with them. They have shotty customer service.
I am extremely dissatisfied with the customer service of this company. I ordered break parts that were recommended on their website based on my vehicle specifications and they were not the correct size when my husband went to install them. I called customer service to request an exchange and they informed me that they did not have the proper size parts in stock and therefore could not complete the exchange and that I would be responsible for the shipping costs to return the part or I could drive it to their store which is 4 hours from my house. They also said that although their website recommended that part it was my responsibility to ensure the correct measurement. When I purchased the product there was no automatic warning to do this. Buyer beware… I do not recommend!
If there was an option for 0 stars I would give. Sold me bad parts and won’t replace, causing even more damages to car. Would absolutely never use again. I’m going to keep spreading the word to warn people about this company!!!!!!!!!!!!!!!!!!!!!!
This Co. Can’t admit that they made a mistake and the customer ends up paying for for their screw up! I ordered radiator for 2001 Tacoma, the eBay ad said it fit 3 different engine sizes including my truck! It even said “fits your vehicle on eBay’s compare to fit!”The radiator was 4 inches shorter than the old one due to a MISLEADING ad! This 2nd rate Co made me pay return shipping even though they misrepresented the product! I only ordered because it was 49.95, it cost 36.95 to return it. I ended up with $17 refund. It actually cost me money to do business with this 2nd rate outfit! I learned a lesson, don’t order cheap from a cheap company! I ended up getting a radiator locally, they had the CORRECT part there in 45 minutes! The misleading ad for the radiator is still listed on eBay. I guess they’ll hook someone else! Gordon C Blocker
They are the worst when it comes to return a product already sent wrong by them.I placed an order for side mirror with magnified but received one just standard, and when i tried to return it, they asked me to pay the shipping even though i emailed them the capture of my order and the photo of what i received.My first and last time to order any thing from them.
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
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