Review Time
Cheap parts that will fail quickly and not last guaranteed. If you get the lifetime warranty and try to get a replacement only to find out that they no longer carry that part and now that warranty is useless. No help at all. I think someone should start a class action lawsuit against autoshack. Thanks for replying to my first comment.The parts in question have nothing to do with the policy. I had contacted them about not being able to find the parts online anymore and was told they dont carry them anymore. It was parts purchased with a lifetime warranty...not a lifetime warranty if parts available.... i was going to sell them but wanted to see how much i paid for them.... (purchased them for another person that never picked them up) you can spin you responses all you want. I will never purchase another part from autoshack again. Based on the reviews looks as though a lot of others have learnt also not to buy from autoshack. Worst and cheapest quality parts available.
Be careful if you choose to buy anything from this company when I ordered my brake rotors for the rear of my Impala as I was watching screen and got my confirmation the price was there and it was right but then two times the price changed right in front of me and I couldn't figure out why first thing I did was looked at the quantity and it said one so I was confused on what was going on and I looked farther and went into my estimated delivery date and they had switched me to three sets of rotors keep in mind the quantity box still showed only one so I immediately hit cancel order and then the next day I receive an email from them saying that my order was on its way and eBay sent me a message saying that they said that they were unable to cancel my order so be careful they're Shady
I ordered wheel hub for my van over the phone on Monday 24th of February 2025. I've dealt with them before and usually takes 2 or 3 days for the part to arrive from Ottawa to London. Not this time. I called on Friday to see what's going on and why the delay. Talked with supervisor and a manager to no avail. On Monday the manager called me back to inform me they're canceling my order and returning the money. No explanation as to what's happened or anything. Just like talking to a wall. Very unprofessional. Ordered the part from rock auto instead. Cheaper and supposed to arrive Thursday. Peter B.
I ordered a radiator on 2/02/25, delivery was to be 2/7to 2-10-25. The only update I received was on 2/5/25 stating my part was in Lachine,Quebec which I found odd because their name says USA. After trying to contact the seller numerous times on 2/12 I finally got a message from Jacky stating my part would be delivered on 2/14/25 by 7:00 pm. No part was delivered and to this day 2/21 I have not received any contact from them, nor have I ever received my part, but they still have my payment for the part. Every time I tried to send a message, a message shows up on their site that states,”We Are Not Receiving Messages At This Time”. This company has numerous negative reviews on various sites. Beware of this seller, there are many reputable sellers out there to waste time with someone who does not know the meaning of “customer service”.
I bought front hub assembly for my Buick Lucerne put it on in June and going down the road yesterday and all lug studs broke almost sending me into the woods and there was no warning of this. So what do I do now this was clearly a malfunction in the part. They were torqued to manufactured specs. so where do i go from here someone must be liable ..
Ordered rear wheel bearings for my Corolla. Item arrived and was handed to my mechanic. He determined that the part wasn't correct for this model. (even though I had used the compatibility tool to check first) Auto Shack refuses to cover the return shipping unless I open the packaging and show that it doesn't fit. (only a 50% return for open parts)
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