Review Time
I recieved the wrong parts. Auto shack said I can return the items,but shipping was in me. My initial purchase was 4 rotors and 4 break pads. $120.00. They refused to give free return shipping and gave me a number for the return. So as instructed I went to UPS it would cost $180.00 shipping cost. At USPS $130.00 this is more then the initial purchase. I just wanted to fix my car and have been VERY disappointed! DO NOT USE THIS COMPANY OR WALMART.CO
I recieved the wrong parts. Auto shack said I can return the items,but shipping was in me. My initial purchase was 4 rotors and 4 break pads. $120.00. They refused to give free return shipping and gave me a number for the return. So as instructed I went to UPS it would cost $180.00 shipping cost. At USPS $130.00 this is more then the initial purchase. I just wanted to fix my car and have been VERY disappointed! DO NOT USE THIS COMPANY OR WALMART.CO
Placed an order through they eBay seller page on Feb 13th. It is now the 18th and the items still have not shipped only label created. The eBay seller page states that the company is shipping from USA which is a lie as they are based in Canada. Been trying to reach the seller and just keep getting automated replies that tell me thank you for my patience. This is very upsetting considering the reason why I purchased is because of the positive reviews on their page. I was guaranteed shipment will arrive by 20th and it seems like that won’t happen. Also I bought a brake rotor and brake pad kit and somehow they managed to separate the kit into 2 shipments with the brake pads arriving possibly before my rotors. Big smh. Seems like they just give you a run around when you need help. Highly unsatisfied. Will be leaving a negative review on eBay page.
Ordered front complete struts and rear shocks for my van and a set of rear shocks for my wifes van. Also ordered 2 rear wheel bearings for my van. Got the extended warranty on everything. Rear shocks lasted less than a month and they were worse than the 200k km originals. Hadn't put the rear shocks on the wifes yet so installed them on mine. Bad right out of the box. Front struts failed after about 2 months. Rear bearings failed at around 6 months. Autoshack replaced all parts with new ones but I won't even install them. Not worth it. Stay away from this place. You're not saving money. You're flushing it down the drain. Btw. I'm a 45 year licensed tech. Installed the parts myself. I would have been more upset if I had to pay labor to install this junk. Seriously. Don't spend money at this place. I don't think they will be around much longer
I ordered a set of front brake pads and rotors .they were very quick getting here and I was happy about that .they sent the wrong pads and rotors for the suv .its a 2008 volkswagen touareg. There telling me to measure the rotors even though on the site it was good for the 2008 with green checkmark saying it was good .but after calling the site there telling me I had to measure the rotors to make sure they were right .how many people are going to go out and take off the tire and measure there rotors to make sure .and the green checkmark ment they where compatible with that suv. Deceiving way to scam people out of the money and I have to pay for the shipping and already paid for the shipping cost to get it here .that is absolutely bullshit and there stealing people's money just like the government. Corruption is not the way .everyone should stop buying from here .nothing but corruption.
Horrible. Took my money 5 times and I still don't have the parts. Matt is apparently a supervisor?? Not sure whose ass he kissed to get that job, but it certainly wasn't earned. And I figured out why they are so cheap, zero customer service, zero customer or employee support and you can't even get the website to actually order parts. What a joke. Pay the extra money and go anywhere else. ANYWHERE.
Terrible customer service!! They indicated that they would have my rotors and pads on December 5. It is now December 11 and the shipper is now saying that the second piece of the order was just shipped? Talked to customer service who outright lied about their mistake. Tried to blame UPS saying they would not deliver the package to a P.O. Box even though UPS is updating the order shipping with no mention of the address. Should have checked the terrible reviews on this site before I ordered!
I had ordered a cv axle for my Jeep. I followed all of the prompts to verify the one for my vehicle, which is stated for a 4x4 on the site. But what is not stated is that this certain axle is meant for an all wheel drive not 4x4. Mine is a front wheel drive/4x4. I finally got to chat with customer service, worst experience ever!!! He basically said that I did not know what I was talking about when I tried to explain the issue.Didn't even want to listen, and kept trying to talk over me. I have been working on cars since i was 14. I'm no idiot about them!!! So now I half to suck up the loss and ship the item back because their criteria on the site does not explain the difference.Never again will I deal with this company!!!!!
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
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