Review Time
I ordered a brake caliper from walmart. Turned out it came frome Auto Shack. I kept getting messages it was arriving- then delayed again and again; finally had to go buy from an auto parts store. When the item finally arrived; the box was damaged. I returned it promptly unopened. They refused the return, but got it anyway. 23 days later NO refund was issued and they claimed it was delivered. ( I have tracking proof of returned to sender by USPS) These people have a bad attitude I'll never buy anything from them again. Auto shacks is shown to be in Ca. Part came from upstate New York ??? !!!!No answer from Autoshack can explain away their nasty attitude and inflexible customer service. I have several communications from them. They would have ripped me off had I let them. It appears as with some other autoparts /on-line stores that they broker the deal, sit at a computer, skim off the top , and do ot have the items in stock, or maybe even a warehouse. Hence Autoshack in Ca and delivery by US mail of all things across country from New York State
Autoshack is the place to go for all my Parts, Unfortunately I messed up on Aug 17th 2023, Since I was traveling to Ottawa I decided to drop by and pickup my parts, I was delayed at my doctor's appointment so I went online to order and have them shipped, Read the the order details closely, when it says only so many available it means it, Next time I will order online and read the available message closely, Autoshack I will Waite till they are back in stock. Hope the prices don't jump high.
Ordered a set of mirors, they arrived late and in separate packages on different days. I opened them to discover they were the wrong style. We confirmed incorrect item number with Autoshack. I was told I'd be contacted soon as it was a warehouse error. I received an email my case is closed. I called in. They tried to tell me now they sent what I ordered. However I knew something was fishy and I took screenshots of all my order info and the item number and pictures of the product days before. Today the item number on the website now shows the incorrect product that they shipped. These jerks actually are trying to fraud me and changed the website over $150. I'm sickened.
Bought a set of mirrors for someone that wanted bigger towing mirrors. Very quick shipping. When I called the person back to install them I noticed they wouldn’t fit. I put the guys door back together and sent him on his way apologizing for wasting his time. Emailed AutoShack and got the send pic of vin, what won’t work, why they don’t fit, packaging. I’m not going to call the owner to get him to bring the vehicle back to take the door apart and take pictures and waste his time and mine. The parts didn’t fit, just wanted to return them hassle free.
Auto Shack provides quality parts at affordable pricing. I purchased 4 drilled and slotted rotors for 2011 Cadillac along with new ceramic pads. Very pleased with the quality and delivery time. Highly recommended!
I made an order for front brake calipers, I received the shipment and found that I received two right side calipers and no left side. I have sent six different e-mails including photos that clearly show the problem. Simple fix: send me a left side caliper and a return shipping label for one of the right side units. They have belabored this and are clearly harassing me. they have asked for different photos, photos of the boxes I have received, vehicle VIN and now they want me to send photos of the part numbers on the parts. These requests add no value and they are only stalling. I cant wait to read another of their flowery responses about how they care. They think a piece of prose makes everything alright. After several days the company finally admitted they made a mistake and I was e-mailed a return label. They said they would not send me a left side caliper and they would only accept the complete kit being returned. I had already installed the right side caliper and brake pads, so I could get my jeep back on the road. I am not going to disassemble my jeep, pack the stuff up and ship the kit and wait for a partial refund (because I used these parts). They said they did not want to risk sending me the wrong part again, however I checked Ebay and they have no qualms about selling the left side caliper to other customers. Please tell me this is not hypocrisy at the highest level.
I ordered the calipers,brakes, and rotors set, and I must say for the price (which was under $300) I’m very much pleased.all of the parts came as a whole in excellent condition,everything fits and looks great. I must say from all of the bad reviews I’ve read I was a little skeptical, but I had a gut feeling telling me just to order from this site and I’m happy I did, people complained up here for basically not having common sense.make sure that you have the correct parts entered in for your car and everything should be fine. Thank you auto shack for making me a happy customer. I look forward to doing business with you again.
I recently returned some rotors never had shipping problems until now sum how autoshack claims to never received them promoting a hold on my refund also had to pay return shipping I knew from bad experience with not all but particular customer service men there is sum scams being performed within this company untill further notice my advice be careful weigh other options scam avoid at all cost
I ordered one too maney sets of slotted rotors and brake pads,and figured that auto shack.com would have helped there customer by covering the return shipping cost!apparently i was sorley mistaken and told that i had to cover the return shipping cost so they can tur around and sell the same rotors and pads for the same price,shame on them as a vendor and auto part dealer for trying to make me spend 97.00 us american hard earned dollars so they can get gain off of the exact same part im sending back.My opinion and im sure most will agree that this i unacceptable and plain lousy so called customer service I believe 1 star isn't even in order i warn anyone who tries to shop for there parts here to go to a different site if you expect good customer service here THEY DO NOT PROVIDE THAT HERE!!!!!!!! 👎
Their pricing is very odd on Amazon and their own website for that matter. I ordered a Kit with front and rear brake pads and front and rear rotors. The price of the package was $414 with tax. I discovered after that if you order the same 4 items individually it costs $307 with tax. A $100 DIFERENCE !! Are package items not suppose to be where you save money ? Worse part is that they wont simply refund the difference they are making me return the parts and order EXACTLY the same thing again. What a waste of time ! The parts themselves seem decent enough but they need to figure out their pricing structure and return policy. The parts individually are SCD1084, SCD967, PR63008LR and PR63007LR. The package is SCD967PR63007LR. Same parts Exactly.
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
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