Review Time
I ordered through Auto shack on Saturday and paid for Express shipping meaning two days that's what it says or claims on the website I understand that I ordered on Saturday but say I ordered on Monday I'm still not going to get my shipment until Thursday meaning that's not express shipping I paid $20 for when I could have just got the free shipping through Auto shack and got it at the same time so you ripped me off for $20 I will not ever be ordering nothing else to you and I advise my friends and family to do the same I called this morning spoke to a representative she claimed that she was going to refund my $20 back for the express shipping ends up calling me back and saying they can't do that so I'm out of $20 and and don't get my express shipping which is b*******
I'd give a 0 but it wouldn't let me. I spoke with a representative and he gave me part# to order for car. I did more searching and because this was fastest company for shipping time we went with them. So I ordered the parts based off what representative gave me. Received parts today 01.11.23@ 12:39pm and when arrived they were wrong. Called to get these shipped back and get correct parts sent on 01.11@2pm but was told I had to pay for shipping because they "couldn't" find my phone call. So now I have to pay for their representative mistake!!! This company is a scam!!!!! Making me pay $90.00 in shipping cost for $143.00 part. This way they get the New NEVER removed from box/plastic wrap parts back for 53.oo to resale Full price. They made money off THEIR mistake and I have to pay. RIP OFF COMPANY!!!! DO NOT USE THIS COMPANY!!!!
Bought a what they said was “new” power steering pump. Leaking after minimal use over 7 months in my Jeep. Maybe 400 miles at best. They said the warranty expires in 6 months. A part like that should certainly have a warranty longer than that! Customer service wanted nothing to do with it and just said sorry! The pump still looks brand new except for fluid leaking out of it from the seal!Update, removed pump and found pinched O ring installed during manufacturing leaking. Took back cover off and O ring was broken! Certainly was issue upon assembly just took it some use to fully blow out and aggressively leak. Not normal wear and tear! So I’m the end this product was defective and since I barely used my Jeep in the past 6 months the failure-damaged O ring blow out was delayed. ALL other pumps come with minimum of 1 year and some lifetime!Order 4052204758324
I had a very rude supervisor, and between her and the other employees I've been lief to so much. I paid for express shipping, and DHL hasn't even received my part yet so it can be delivered. The supervisor hung up on me. They've given me 2 different days that I will be getting my part. Then they change those days. I have never had suck a horrible experience besides with ebay. Right now Autoshack and Ebay are the worst companies to deal with. Everyone except 2 women were very rude couldn't be honest, or do anything I asked them to do. I paid for express shipping so I could get my part faster. These women refused to help me locate the part. They both lied to me. I really think those lady's need more customer service training. I don't appreciate the way the acted. The gentlemen I spoke with all helped me especially the last gentleman. I really appreciate that he understood, and got to the bottom of the whole situation.
I was looking for a radiator for my 2012 Nissan Quest and ran across Auto Shack on the web. Price was super reasonable…$200 cheaper than the local market where I’m from so I ordered it. To my surprise, part came in 3 days after order, well packed and brand spanking new. Installed it and it was a perfect fit. Will do business with again!
So I ordered my part and somehow they managed to send me the wrong rear shocks. Not knowing that and trusting that a supposedly reputable company will stand by their products. Fat chance so now I'm out of money and stuck with the wrong part.
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
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