Review Time
I bought a front 2002 sierra 4x4 wheel bearing on amazon , Autoshack . I just ordered a front cv axle for same truck,of through amazon. amazon shipped it free. The order I wanted on july 14 was only a couple of ball joints and a swaybar link , 5 lbs max and a small box. just over $50.00 can and $47.00 shipping,Autoshack.ca wanted to Double the price by charging outrageous shipping fees. Autoshack.com emailed me and stated the shipping by ground should be free, and they are checking into this I was very happy to hear this. I phoned the 1800# twice and both times was told by customer support the extra shipping fee stands and there is nothing that can be done about it. the weight and package size dictated the fee, It didn't make sense because previously the 4x4 cv axle and the 4x4 bearing hub both shipped free to my location through autoshack on amazon. Autoshack.com checking into it sounds promising. I hope to reopen my acct with them if they straighten this out. I had to find $ 460.00 worth of 2010 dodge journey rear suspension parts elsewhere yesterday. rick
They deserve a zero... have attempted to order brake parts from them four times now. They take the order, hit up the debit bank account and send order confirmation then a hour later I got order failed email then a order canceled email, with a number to call customer service. I've spent several hours on hold total waiting to ask why order was canceled after bank approved and received confirmation. Won't EVER try to but anything from them again. Tons of bad customer service and wrong fitament issues.
I never thought that I could find a better price for my bargain than autoshack everything I have purchased has been sent to me as promised and every part fits to perfection. I have not one bad complaint about any of the car parts I have placed and received. Thanks autoshack I will be ordering more from you
They sent me wrong part.... Knowing it was wrong part. I searched for rotors and brakes for 1993 astro and they showed me the brakes I then ordered. I was on road when ordered them cause I drive for a living and my shop wasn't able to get me in for three weeks. Find out wrong part. Call customer service and they ask if it's for the chev Astro I said yes and they said well those brakes aren't for and astro. Plus it's been longer then a month so can't return them. It was absolutely impossible to get my van in shop any sooner. And why would you send out a part knowing it wasn't for vehicle you were searching for? They are a dishonest company that trick you into losing money. I will never buy from them again and will broadcast as much as I humanly can to everyone about their unprofessional and deceptive standards. Basically they are scammers and have found a legal loophole to take away people's money that they worked hard for. So beware of this company
Wrong fit larger than what I ordered no return address or a way to contact customer service this evidently happens another with these folksThe 1800 number on the box gives u so.e crap about medical this is a part for my car w t f
I wasted $50 on an overpriced part. Found it cheaper on eBay... Ok, that's my fault. Here's the kicker. This trash company will charge you to return an unopened box. That's fine make your $10 off me. From what I can tell all this company is doing is marking up china parts and then pretending to be something more. You can literally just go to eBay and save yourself the 40-60% markup this clowns pit on everything.
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
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