Name: avid.com
Telephone: 000000000
Rating: 1.1

Jayce Guest

Oh Avid

Oh Avid, you really run the most terrible company I can think of... I continue to be shocked about your ways to waste our time and our money..... Why oh why can we not get serious support on Sibelius without spilling so much time and money on you guys. Come on, it just can't be that hard.............

Date of experience: Feb 18, 2021

WJ Guest

5 years ago

Ripoff

Insanely greedy and backwards and not to metion outdated. Grow up and get Ableton. By far the worst support that any company has ever had. Not even close.

Date of experience: Feb 17, 2021

Carly Reed Guest

5 years ago

Worst company ever

Worst company ever. Spent hundreds on their product and I'm having tech issues and there's no way to even contact them to resolve it. Absolutely shocking

Date of experience: Feb 07, 2021

Leroy Walker Guest

5 years ago

Done with Avid

Like so many, I cannot say anything good about Avid's customer service. High prices for bad service on what was a good product. And they do not honor customers who paid upfront for their products. - I'm done with Avid and moving on to other products!

Date of experience: Feb 05, 2021

EH24 Guest

5 years ago

A very good product with very poor…

A very good product with very poor customer service. Annual subscriptions are automatically renewed and your account is recharged the following year. If their customer service was even fair, I might have continued with another year. After many attempts to cancel, I have yet to here back from Avid (Sibelius).

Date of experience: Feb 01, 2021

Estelle Clark Guest

5 years ago

TERRIBLE support for a fine product-Sibelius

Although Sibelius is a great music-writing app, Avid does not update or support it passably. The product's updater sends you into long, perpetual cycles of not updating. Customer support (via email) only gives you more time-consuming options which DO NOT WORK. Huge disappointment!

Date of experience: Feb 01, 2021

OP64 Guest

5 years ago

I'm a 15 year AVID client

I'm a 15 year client and I can voucher that AVID has horrible customer service. No one answers, confusing contact on the site, only a certain number of characters for submitting a case. For the price of the software (not to mention hardware), it's just inexcusable. Shame. Shame. Shame.

Date of experience: Jan 26, 2021

Hilda Reed Guest

5 years ago

Impossible to contact tech…

Impossible to contact tech support/customer service so can’t find any way to register my Sibelius 6 onto my new computer. Terrible. Do not buy from Avid

Date of experience: Jan 18, 2021

Melina Butler Guest

5 years ago

Worst customer service I have ever…

Worst customer service I have ever experienced. Subscribed to Pro Tools several months ago but was unable to install the software on my laptop. Paid an extra $40 to get AVID help, which did not happen. Impossible to reach live people by phone and Chat Help service has been disconnected. Nothing on the website about how to cancel subscriptions. Five attempts to do so have been unsuccessful. As a result I have now paid nearly $140 and received nothing in return. I am not a lawyer but it feels like fraud. Doubly frustrating because Pro Tools is an excellent mixing program. Beware.

Date of experience: Jan 15, 2021

Sol Wilson Guest

5 years ago

Worst experience so far in 20 years in the music business.

I bought a S1 + Dock which is over 3000 dollars in Europe. The software caused Logic Pro to crash, so I needed support to get it to work..I never received the service number I needed to get trough to phone support, which should have been sent automatically. I finally generated the necessary number myself and spent 18 minutes with a guy, who just had to start the case. I never got a callback from support and received an email from support 1,5 month after I wrote to them. I returned the brand new products and will never be dealing with Avid again. Expensive products and terrible customer service is not something I can support..