Review Time
I can't get in touch with the support, I bought Sibelius ultimate, it is registred as aktive in my products, but I am still at trial version. I have somehow to stop payment at once since im I 10 days not are allowed to use the program.No online support, no emailadresses, no help on the telephone.DO NOT BYE ANY PRODUCTS FROM AVID
i am a full time producer and engineer. i paid for the pro tools update and support plan. i encountered issues with the cloud service (for which i also pay). i have clients awaiting a resolution of this issue in order to complete their projects.i submitted a support ticket almost 2 weeks ago. i followed up daily to see if anyone could assist. the first tech i was able to contact simply concluded "i guess it doesn't work so well." he was unable to run pro tools on his system to troubleshoot. the next 2 techs i was able to get in touch with were also unable to run pro tools on their systems. no one has followed up on my support ticket. i have only gotten in touch with someone by re-calling and going through the process all over again... the response is always "you reached someone not in the pro tools department; i'll pass your info along to a pro tools technician."this is beyond "bad customer service." this is theft.
I have recently found out that I'm unable to use ProTools because the subscription I'm paying for has expired. Yes, that's right...the subscription I'm paying for has expired according to them; I have been charged for a product I cannot use and will continue to be charged for it until they fix the problem. Thats assuming I can even get in touch with them.I'm extremely angry as I can't even make a case or chat with a human. This is made extremely difficult by their confusing website that leaves you going round in circles for hours on end.AVID=AVOID
Absolutely terrible service with no avenues of help without having to pay for it. Their subscription system is so broken (at this stage I assume purely for them to rake in more money) getting even the most basic information is impossible. Simply wanting to change from an educational licence to a full one is impossible via the site and if not done within 30 days, requires (I get the impression anyway) repurchasing the software. Unfortunately there is no way to contact avid to clarify this process without paying as they offer absolutely no support for free.Avid do not care one bit about their customers, and they make it very clear.
Worst customer service I have ever received they have deceived me and I had to contact them 5 different times to hear a response. It took them 3 weeks to respond and they were 0 help. They took unauthorised purchases even though I pay for a full license.
One of the worst companies for customer service. Ethically unviable. Their customer service is almost none existent, they are slow and difficult to access. They put most of the labour onto the customer which is incredibly selfish. If the board and CEO of avid go home with any sense of pride then they are clearly deluded, sad individuals.If the audio industry had any moral compass at all they would actively denounce Avid.Utterly slow and ineffective user support.Pro tools is not even an top tier DAW.Pathetic.
Bought a new desktop pc with windows 10 and enough memory and ram to speed up my recording process on protools. I've used protools 10 for many years without a problem. The last 24 hours have been a nightmare. Can't use my protools on my new computer. Tried reaching out to AVID customer support, and they have an automated message that continuously goes on and on with no real solutions. Tried going online and accessing support by logging into my avid account, but their website keeps saying cookies are blocked and I would need to allow them in order to proceed. So I click the area on their site to enable cookies, and the site just refreshes and here we go all over again. The overall experience has been enough for me to not even want to use protools any longer.
I've been held on customer support line all day today. It's 5:30 and still only recording. I bought the ticket and this is what you get.. nothing. No answer. When you absolutely need it. updateAfter the day, about 8pm I received an email from the support that they will help me by remote accessing my desktop.The technician was actually brilliant, quick and knowledgeable and professional. I had to delay some things and did after hours work but my deadline was somehow met.It might be good for your health of your mind that they will respond eventually and once they did, their support technician is really good.They started to put some note on the account page about support phone is having issues. But from this experience, I am not expecting much for their phone support anymore. It's better for my health that their phone support does not exist. So thanks to the support technician I updated my rating to 3 stars instead of 1 when I wrote it while I was waiting. So please be careful when you start using them, make sure you have plenty of time to test it out.
I was just helped by Avid customer care. They did a take over of my screen, because I could not get my license accepted through their normal instructions, after I updated my Sibelius program. It took me a lot of work to try out many different ways of solving the problem, while being in email dialogue with the Avid support. After ten days of trying different ways to make it work, we made an agreement to have one of the people (Ned) on their support team to do a take over my computer. After 30 minutes he fixed the problem (and answered 3 other questions I had according to Avid and Sibelius). Their installation processes is way too complicated. But their support team has been very helpful, professional and supportive. Though the process was quite too complicated, but it does not seem to be the fault of the people in the support, more in the system of Avid.
Claim your business profile now and gain access to all features and respond to customer reviews.
Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
santerpawsbulgarianrescue.com
bullwaves.com
rockettstgeorge.co.uk
www.atrapatuled.com
andaseat.com
fundedsquad.com
roncooklawfirm.com
meritbeauty.com
barvano.com
msofas.co.uk