Review Time
I have been simply trying to activate Pro Tools on a different computer and all I get is the runaround from their support. It has been a week now and I still haven't been helped. They keep asking me to send a screenshot, over and over and over, and when I do, their reply is to send another screen shot. Avid is the worst of any companies that I have ever dealt with. If I didn't have so many sessions recorded with Pro Tools, I would simply use another software. I hate this company with a passion!
i've been trying to activate my sibelius ultimate license on my new computer for a week now . there are people in the forums doing their best to be helpful, but at this point i need one on one support. i purchased a support code but can't find out how to activate it, despite instructions to go to my account and view my downloads . i find the website extremely hard to navigate, and the 1-888 number leads to a full mailbox, while the 1-978 number redirects to the website and doesn't have an option for speaking to an agent without a support code ( but that's what i need help with ). worst customer service of any product i've ever used .
I would give the a 0, if possible. I created a Case to cancel my subscription and received a reasonably quick reply asking why I was cancelling. I replied to say it was simply due to non-use. There was no reply from Avid in several days, so I followed up two more times... nothing. I created another Case, which they cancelled within 24hrs due to being a duplicate Case, so I replied to the original two more times over the course of the next 2 weeks. Still nothing. Avid sucks. Great product but they clearly don't care about their customers in the least.
Awful customer service, you can't speak to a person if you run into a snag. I bought a support package only to find out it was an online support, which I could get anyway. I feel ripped off.I use ProTools which I am tied to because all my mixes are on that system but other DAWs seem much better. I find their site really hard to navigate and not clear what to do when I get on the site.
although Avid had a great product it stand very far from having a good customer dept and extremely hard to get to them. I subscribe for a year for protools. They dont tell you that when the year is over they subscribe you back for next year with out you telling them yes. They have a portal with a button that is on for auto renewal and dont tell you nothing about it. I just enter that web like 2 times or 3. When I signed in and today to cancel and thats where I find out that they have me in a whole year contract with out me saying yes. That was very tricky from avid installing a button on web that was already on I didn't turn on. So watch it if you are going to do any digital subscription with this company My name is Axel Rodriguez. My expectation about this company are in low levels and don't think will return to have this service as there were nobody to talk just an email that I sent with out getting any respond form them. So watch it you could be the next.
Most appalling customer service model of ANY company Ive dealt with in 40 years. And I mean EVER. Their stupid system ID/product activation never works, and when you click "chat" on their website you get an automated bot that takes you to a "community" where you pray you'll find a relevant article that helps. If you want phone help, you call the hotline, and an automated voice tells you to enter your System ID, which it then says doesnt exist! If you want actual HUMAN HELP (like any reputable company provides for free), you have to pay $29US for a one-time "support code" - not joking! And if their support doesnt fix the problem, you dont get a refund for the code! I hope this company burns to the ground, they should be ashamed. Disgusting company.
If you use their distributor service and you collect any good royalty, they freeze your payment, making excuses, they froze my payment, and upon asking me they giving excuses like fraud stream, and I'm waiting on my case to give any update by 3 months+, they always say no updates, because they freakin' Scamming.Don't use their bad service anyway if you love your hard work and hard earned money.
Seriously, I have no idea how this company manages to remain thought of as the industry standard! I always have a backup DAW ready to go in case Pro Tools won't work. 90% of the time I have to use the back up. You can't pick up the phone and call and get your issue resolved. If you are counting on Pro Tools for a paying session, DON'T!
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
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