Review Time
Avid redefine horrendous customer care in every possible way. I moved away from Pro Tools years ago for this reason and am now about to go out of my way to avoid using Sibelius because they can't get something as simple as licence activation right. It's impossible to imagine any company doing a worse job than this.
Negative stars for Avid if that was an option. Been waiting for an activation code and download link for over 3 weeks. Customer service is atrocious. I keep getting the same sharing with my team response from the person who is supposedly working on my case. Meanwhile they sit on my money. I’ve been using protools since 98 and I’ve loathed their customer service for just as long. If you’re thinking about getting into recording avoid protools and avid at all costs. They care not one bit about the people that pay their bills.
I have been using Avid since the late '90s and what it was then and what it is now is just a sad, sad, sad shame. Just bought a new Mac Studio M2 upgrading from a Mac Trashcan and new Raid drives, my Media Composer Ultimate subscription renewed a 4 or so days ago and I, as all of you, can not get in touch with customer support. I have some serious issues and a long time client from a Fortune 500 about to in a bad place because of it. I may loose a long time client, thanks to Avid.
as everyone else already explained... too tired to re-hash the very exhausting, frustrating 2 months-long saga to get activation issues sorted. -- was promised a remote session today... nobody shows up. Maybe it's time to switch to the competition. the amount of lost works because I couldn't use the software in two months now plus the stress of being behind in my work is beyond words...
Here is a very simple example of the complacency, arrogance and utter incompetence of Avid.Decided to upgrade from Sibelius 6 to the Ultimate version for which the quoted cost on their website is £123. Easy you might think! Went to the shopping basket and all went well until I was asked to enter my tel no. (1) It is totally unnecessary to collect customer tel nos and by making it a compulsory field it represents an invasion of privacy. (2) More to the point I tried to enter my tel no (incl country code) and no matter what format I used the entry was rejected on the grounds that "IT WAS NOT IN THE CORRECT FORMAT". Their Help Chat line was completely useless churning out AI programmed answers that had no relevance to my question.AVID? - Never again!!!
Impossible to contact - worst website I have ever had the misfortune to try and navigate. All I want to do is delete my account and there is no understandable way to do this. Absolutely pathetic for a company of this stature. Not at all surprised they have Trust Pilot rating of 1 Star overall. Being unable to delete my account is a breach of global privacy laws.
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Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
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