Review Time
I've edited with Avid products since 1996 and I am shocked at how low Avid has gone in customer service terms. It is impossible to contact anyone about problems in overcharging or erroneous charges. The website is a joke as you can't send any messages (there is no SEND button!), the chat is a robot and they haven't got any staff attending to it.One of the worst companies I've ever come across in customer services terms. Please get your act together!
Appalling aftersales support. If you ever have issues with your product don't expect the process of resolving your issue to be easy, or resolved at all. Their website is often down or unresponsive so logging a ticket is just as challenging as getting through over the phone.Would never buy avid products again.
Just joining the chorus so to speak. Pro Tools is one of the best DAWs I've ever used. Admittedly, these days, other software is catching up and in some regards, surpassing them (they slept on virtual instrumentation and MIDI for waaaay too long, such that it's still clunky), but it's still one of the best for a reason. And that reason is in NO WAY related to how they treat their customers, which is shameful, unethical, and will %100 be their downfall. If you've been using this software for decades, like myself, you are kind of forced to stick with it. I don't have time to get as proficient at Ableton or Logic as I am at Pro Tools. But to the young producers and engineers who are coming up, why would they ever join the ranks?Pro tools charges you hundreds of dollars EACH YEAR to use their software, bundle very little of value in that price, and CHARGE you for ANY kind of support. I don't particularly need setup help or even support most of the time, but when I do there is never a simple answer waiting in a forum (don't even get me started on their forums). And oftentimes, it is a fault of glitchy, faulty programming. But if that IS the case, I have to spend $40 to talk to ANYone in their support team. Am I refunded if they can't fix the problem? No. Am I refunded if it turns out it's their software's fault? No. NO other DAW works this way. You bought ableton live or logic pro, you're welcome to talk to real humans to get help. Almost no other PRODUCT works that way. It's gouging, harmful to the industry (which is now more individual creators than large studios), and honestly quite indicative of their policy of once you've paid the bill, they couldn't give two sh**s about you. This company is the definition of bloated old men ruining a company because they don't connect to or understand in any the way the current landscape. To be clear, their support has ALWAYS been horrific (been using for more than 20 years), but they got away with it because what else were you going to use? Cakewalk? Vegas? They don't seem to appreciate that they have real competition now. And I may have to let them keep abusing me, but I will not recommend this software to anyone, and most of the younger generation will never touch it.
What the hell is "Avid Link" anyway and why do I need it with SIBELIUS?? Seems like an extra layer of who knows what ......something to go wrong. Trying to use Sibelius First and it is telling me to log into my Avid Link account. I AM logged into my Avid Link account. Just spent 15 minutes typing a question into the help box on the Avid Link support page. A button said "Take this to Avid Community" and when I clicked it everything I had typed disappeared and I was taken to a generic page.
Use any other software providerI've been a long time user of Sibelius and have an active subscription that AVID auto-renewed for me against my will. I can't currently even use the Sibelius I'm being forced to pay for because I've apparently exceed the maximum number of devices registered to my license. However, I can't contact support to even get the licenses reset because you can't email them, can't use the live chat and can't call them without having to pay for a support plan. I will be switching to literally any other notation software once I can get my money back and cancel this crap subscription.
I've used Avid Media Composer for 18 years but only continue to do so because I'm too lazy to learn another NLE. I come from a broadcast background and know this application well. I could write pages about how terrible it is in almost every area. Avid was one of the first in the game, but the competition overtook it many years ago. This company is astonishingly complacent. Their software is difficult to learn, counter-intuitive, clunky and riddled with age-old bugs which have never been addressed. You only have to look at their forums to see the plight of thousands of users, up against deadlines and desperate for help. Meanwhile a host of essential features, which come as standard with other NLEs, can only be accessed in Media Composer through expensive third party plug-ins. I'm writing this review because I've just been prevented from renewing my subscription though a bug on the website, which takes me back to my account page when I hit the "renew" button. Even their website is the least-user friendly I have ever encountered. My advice to anyone thinking of buying Avid Media Composer is DON'T! Except in very specific areas, Premier and Final Cut Pro will do the job much better, and save you hours or even years of frustration.And finally, just look at the other reviews here, almost all negative. Avid hasn't responded to a single one of them. That pretty much tells you all you need to know about the ethos of this dreadful company.
I bought a Sibelius Upgrade from Avid. After about an hour stuffing around on their ridiculously complicated and confusing website, finally was able to install the so-called upgrade. In fact, it has less options than the previous version - they've charged me for an upgrade and delivered a downgrade. Impossible to talk to anyone. Crap service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.
magoods.org
herobullion.com
drufukdurgun.com
macduggal.com
golfgalaxy.com
www.natureslogic.com
dezignlover.com
yourslink.co.uk
fluxdefleur.com
petedge.com
