avid.com

1.1
1.1 Based on 121 reviews

Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts....

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1.1

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121 Reviews

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CC82
Jump through the licensing hoops

Awful process to download, install and 'use' the software.I had to download three separate apps to try and use the program: Avid Link, iLok and ProTools.iLok is some sort of licensing program which I had to sign up for just to validate the software - but it says there's no license linked to my account. So it refuses to open ProTools. When I check 'My Account' on Avid's website, the license shows up fine, and even has the same email address linked to it.So I'm sat here unable to do any work, with a deadline approaching, wondering what the heck to do!

1
Date of experience: Dec 13, 2022
Edna
Run as fast as you can!

Pro Tools Support is $200 yearly but you will "Not" get any support. The software crashes more than a 1yr old trying to ride a mountain bike. Avid does not respect customers but they certainly respect certain types of papers.. It's also the most expensive software but the least reliable! Well, I put together all of my documentation over the last few months and now I'm ready to move forward.

1
Date of experience: Nov 30, 2022
Lottie Walker
sibelius is a scam

charged a $99 annual subscription for a PERPETUAL (supposedly permanent) license without informing meso their perpetual license doesn't actually grant you permanent access through a one time $600 purchase, you have to pay $99/yr on top to access itWTH???As other reviewers pointed out, you're better off using a free software. they do the same s--- anyways

1
Date of experience: Nov 28, 2022
CS77
STILL NOT APPLE M1 NATIVE!

Apple silicon has been out for two years now and still no native support on Pro Tools, rendering many of my favourite plugins (mostly by Acustica) useless. I have just paid for another year's subscription after an entire year of waiting aimlessly for m1 support. You decided to change the names of everything again. Put that energy into actually making your software modern and good! If it's not sorted soon you'll have lost a lifelong customer forever. There's only so much people can take. Your reviews on this website say it all.

1
Date of experience: Nov 28, 2022
Iona Adams
Completely and utterly sucks balls

Completely and utterly sucks balls. Can’t get an answer to my question for crashing software. Super difficult to break the code for opening a ticket.

1
Date of experience: Nov 04, 2022
Trying to install a version of Pro Tools I own on a different computer is proving impossible

After having a horrible experience installing installing Pro Tools 2022 on my work computer on Thursday and Friday, today I attempted to install my old copy of Pro Tools 12 on my home computer.First up I went to 'my products' in my Avid account. A Pro Tools download appears there but when I click on it nothing happens. I managed to find a download elsewhere and install PT 12, however when I attempt to open it it asks me to enter my ilok login (which I did) then says I don't have any licenses (which I have). If I try to login to Ilok manager it crashes so I have no idea how to proceed with this.Avid offer Zero support on this unless you pay extra for it. I understand that they might expect you to pay for someone to walk you through the install process but if you buy a product and it doesn't work I believe it should be their responsibility to fix it.I'd urge any young engineers or producers to use a different DAW, there's nothing in the least but special about Pro tools, I only use it because it's what I'm used to and it would take too long to learn another DAW. The only reason I periodically pay for updated version of PT is that I'm forced to update the OS on my computer and the old versions aren't compatible. the new versions of PT offer nothing that it of use to me and I end up going though this nightmare of installation, losing business and delivering work late.Seriously Avid, you suck.

1
Date of experience: Oct 08, 2022
August Scott
Bad quality and they lie.

I used ProTools and Sibelius. Both are terrible.

1
Date of experience: Sep 28, 2022
Wilfried Lewis
Quite possible the Worst Company Ever

i use AVID as a benchmark for the Worst Company I have ever dealt with in my life.Everything about their licensing, sales, marketing, customer service... is almost designed to be so unbelievably bad, that it's a Simpsons-level parody of what greedy and uncaring corporate culture represents.There are just too many things to list, that mentioning a specific issue would downplay the magnitude of issues.But basically, it is impossible to have any interaction with AVID without feeling like it's actually just a prank or sabotage. Like, they've gone out of their way to be aggressively bad *at* you. It's so exquisite, I'm not even mad.But seriously, I am basically in a long-term abusive relationship with Pro Tools. The problem is, leaving will cause me more problems than staying, so I am forced to stay.Anyone thinking of starting out would be wise to avoid AVID like the plague, and don't make the same mistake I did.

1
Date of experience: Sep 13, 2022
Chazz H.
Pro Tools should no longer be industry…

Pro Tools should no longer be industry standard. I'm fluent across multiple DAWs, and PT is by far, the worst. It's glitchy, temperamental, and the shortcuts are horrendously over complicated. In fact, if you don't have the right keyboard, you can't even use some of the shortcuts. I moved off of it about a year ago thinking, I don't care how the industry judges me for this it's utter garbage, only to reluctantly re-download it today. Well folks, it won't even launch. Troubleshooting everything I can, but this is just so unbelievable. Actually, that's not true. I should have expected I'd have problems right from the start. It's just typical.I hope this DAW fades into oblivion soon.

1
Date of experience: Sep 12, 2022
Jonathan Long
I have been using sibaleus 7 on a…

I have been using sibaleus 7 on a MacBook since 2014 very happily. My new MacBook needs sibaleus but is not compatible with version 7. I have been trying to purchase the software from the website and have given up after many attempts, the website is confusing and sends you in circles, the page I want does not exist 'room 404' flashes up instead. I managed to get sibaleus ultimate in the basket once, I started to get excited that it might actually happen but no...after I had verified my teacher status and clicked on the link to buy my basket was once again empty. Customer service never available and the bot is no help. Reading all these reviews I have had a lucky escape by the looks, I just dread the day my old MacBook no longer works!

1
Date of experience: Sep 02, 2022

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Business Details

  • Avid Technology is an American technology and multimedia company founded in August 1987 by Bill Warner, based in Burlington, Massachusetts.

  • language https://avid.com

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