Review Time
I have bought 2 tickets for an event near me in November through the AXS website. Since I used this website I have a virus on my phone since. Having now read reviews of AXS on Trustpilot I am worried that I won't receive these tickets causing me anxiety. Time will tell what will happen.
AXS is a scam, bought tix for Hockey game, transferred 2 tix, 1 at a time to 2 different people, received 2 separate emails that tix transfer was successful, one individual never received ticket, after having to call 2 times and wait almost an hour to speak to someone, they constantly told me I must have done something wrong, even after I informed them I have email proof, their customer service is a joke, Beware of this scam ticket company !
BUYER BEWARE! ZERO Customer Service / No Refund - I'm out $900 for a show that never happened!I recently bought concert tickets for a show that was cancelled. I spent hours on their "live chat" with zero response, so I tracked down their phone number and spoke to a very unprofessional customer service rep who informed me that there are no refunds for resale tickets - buyers are completely unprotected. The SELLER of the tickets, however, will get a refund on top of the profit they already made!
TRUST PILOT! Not looking so Trustworthy to me! These reviews need to be linked to the AXS company site with TrustPilot. I don't care what excuse you make, this is wrong! AXS is a terrible company with tons of poor review that YOU HIDE HERE!
So I get flagged for being a bot when I'm only trying to buy one ticket?? A ticket that becomes available to add to my cart but then isn't available when I try to checkout? Meanwhile I see scalpers already reselling a $300 ticket for $2k. You guys should do a better job at filtering actual bots and let fans buy just one ticket for themselves.
This is without doubt the worse company I’ve ever had the misfortune of dealing with, bots don’t solve anything. Can’t log on, can’t reset password, no notifications if tickets are sold. Most areas of website either crash or say “forbidden” pathetic
This company is infuriating!! I signed up because I wanted to see TXT at the O2. Evidently, I first joined in the early 2000s because it used an old Facebook name. There is zero option to change this on their website. Tickets aren't responded to. Their chat bot is atrocious and is all I can get, which is a kick in the teeth because I got through to a human an hour before, only that help ended when the chat ended because I needed to navigate off the screen.Edit: I managed to get back to the live chat and either got the same woman again, or another woman with the exact same name, and she sorted it. I 100% recommend getting things done on the chat. I don't have any faith in tickets!
Trying to contact their customer services to talk to a person not a chat bot…tried calling endless times after 9am when lines are open to repeatedly get the automatic message saying lines are closed! I need to get a refund, ticket protection I took out have refused and directed me back to where I purchased my ticket. Impossible to get hold of anyone. Appalling service. Tried to put a review on their social media platform but, surprise surprise, that page is not available. Very very disappointed with this so-called customer service.
Should have checked these reviews before using this company. Purchased tickets for the hot wheels monster trucks live event, as well as for the pre show. No issues with the tickets on the app, but they have sent me tickets for 2 different days. Tried calling, line doesn't work. Left a ticket on the website, no response. Terrible site will not use again
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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