Review Time
Got presale artist access. Chose the general admission tickets IN BLUE showing that they were available. Had them in my cart and when I went to checkout, ERROR no tickets are available. So, I back out, refresh, re enter my artist presale code and there is still seated and general admission in blue. I add two tickets no problem. I click checkout and error, no tickets available. I did this on my phone and on my laptop. I did this for roughly 30 minutes until finally I got, sorry tickets are no longer available. I contacted costumer service who told me that my server or VPN was blocked and that they'd have to unblock it for me to not get the error and actually be able to purchase a ticket. Or I'd had to go on my phone, turn off VPN and WIFI settings and perhaps it would go through then.
You have to pick your own seats for an arena gig. Of course, every time you do this you get "these seats are not available anymore". Then after a few attempts you get accused of being a bot and blocked from the site. Ridiculous.
Wanted to get tickets for Teddy Swims at Utilita Birmingham via the AXS site and app. Same message unable to accept payment method. Tried multiple times on laptop and App. Reset Cookies, Restarted all devices, waited over an hour to try again. Reset permissions. Used different cards. Still no joy. Unable to speak or contact an actual human and FAQ no use whatsoever. Finally bought tickets, albeit not the ones I wanted via Ticketmaster in 1 minute flat. So 4 hours of my life I am never getting back. This seems to be a recurring problem not just for me but many others. Get your act together AXS as you are loosing sales!
I bought 2 tickets for Coachella in California a year in advance. They send the tickets from US to Italy just a month before the event but since they used the cheapest delivery method, the tickets not arrived in time since is stuck on the custom with no news whatsoever. They sent with UPS and give to local post office, not let UPS handle all the process. The customer service is useless, you submit a ticket and they don’t respond. At the end, I am traveling to US without my 2 tickets that I paid 1050€ and I have mo idea if I will be able to get it on site. Unbelievable bad service 🤢
Purchased tickets here, got confirmation in my email, 2 days later show was postponed and was rescheduled 10 months out. No problem, just give me a refund and I'll be on my merry way. Nope, it was impossible to log into my AXS account and apply for a refund because the tickets I bought weren't showing up in my account. Contact info is non existent on the AXS website so I had to call the credit card company to help me fight these thieves for a refund.
Can't access tickets on mobile site. Show is tomorrow and support couldn’t resolve the issue. Why is their no alternative to digital tickets as a failsafe? Also how can they have 1 star here but 4 on Google play and the Apple store? Do not trust anything about this company and wish I'd never spent money with them.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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