Review Time
I recently sold my house through Barnard Marcus in South Croydon. The first offer fell through at the eleventh hour, however the team was very helpful in getting us through this first disappointment and in swiftly marketing the property again to find a new buyer within a relatively short time of it being back on the market. Charlotte Williams was our main contact and her professional and empathetic approach to the sale process is to be highly commended. Aside from securing the completion of the sale, she kept us regularly informed of progress and responded swiftly to queries. She worked patiently with us to help us get through the stressful moments that surface from time to time through the process, as well as liaised with all parties such as the solicitors, surveyors and other agents to ensure the sale and purchase chain is completed as smoothly as possible. We are very pleased with the service provided by Barnard Marcus and a special thank you to Charlotte.
I had a very poor experience with Morden (Vince and Paul) branch, its so many things. they did not hand me the house key on the contract date because the house failed on the house safety check( Should be dobe before they offer it to rent ), The Main door lock was broken, they promised to change it then I changed it myself 2 months later. I have sent many and many emails asking for the landlord's email address and phone number they do not even reply, I went to the agency, asking if they will send but nothing happens. well what say, if you like to be disappointed they can help with.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing — including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway — the only access to my flat. These are material facts that should have been disclosed.Since moving in, Barnard Marcus have not acted neutrally or protected me as a tenant. They supported an eviction notice which I believe was retaliatory, arranged an inspection of my flat based on allegations I believe were not accurate, and left me exposed to ongoing problems with Bayllis Ltd (landlord Ms. Resham Vadodaria), where my and my family’s personal data was also mishandled and shared.In a formal complaint response, Paul Whish MARLA (Lettings Director, Sequence) stated that I was expected to maintain direct contact with this landlord — despite my situation turning into a legal dispute. Dealings with Linas Bridickas and Lucy Eracleous were similarly dismissive, defensive, and more concerned with protecting the landlord than supporting tenants.Barnard Marcus also knew about the behaviour of the upstairs freeholders but did not disclose this, leaving me exposed to serious risks that could have been avoided.Barnard Marcus consistently prioritised the freeholders’ interests over my rights as a tenant and even my family’s right to privacy. This agent offers no protection to tenants.I strongly caution anyone against renting through Barnard Marcus. My experience has been one of biased treatment, neglect, and disregard for tenant safety and privacy — nothing like the glossy 4.7 star rating they advertise.
The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it. Ended tenancy early, received no rent refund as agreed.Unlawful access to premises by Landlord.Locked out of building when I was still a legal tenant. Spent two years following up a contract change that was agreed by tenants/landlord, ended up having to move instead. Generally unresponsive to emails and office visits.Pressured to sign agreement without agreed clauses.Emails sent to prior joint tenant in error, who residing tenant was no contact with due to abuse.
I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.
I never dealt with Barnard Marcus Hammersmith Auctions. I then find out that they have illegally advertised my property online without my consent. I spoke to the manager over the phone, but He denied responsibility. Now I am going to take the matter with Ombudsman and legally. Very unprofessional and lack of trasparency.
Avoid if you can!!! I booked a viewing and no one showed up — completely unprofessional. To make matters worse, they had the audacity to challenge me afterward. It's truly disappointing that they're allowed to operate this way. I wouldn’t recommend dealing with them.
I had the pleasure of working with Brooke O'conner from Barnard Marcus and I couldn't be more satisfied with the service I got. She was highly professional, efficient, and always responsive to any questions or concerns I had throughout the process.
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