Review Time
I will never use Barnard Marcus Chiswick again. Standard of service is appalling.The tenants wrecked my property, inspection was carried out in February last year. And was deemed as liveable condition, fair wear and tearI not sure who they use but the property was in terrible condition when I eventually got the keys back.The standard of contractors used to do any repairs are shoddy and charge extortion amounts.I made sure the branch had a spare set of keys but when the tenants wouldn’t allow access. They couldn’t find the branch keys. When I asked about them I was told funny things happened during COVID.When the tenants abandoned the property as their eviction was taking too long. I went to collect the keys, no one from the Lettings Team came up to see me just handed the keys to one of the Sales team and said the were in a meeting. No one checked I was the Landlord for the property. I checked the keys and set were missing, I asked to speak to the Lettings team. The manager eventually came up, he had never met me as he had only been there a while. I insisted he checked for the keys and lo and behold they had been tagged incorrectly. So I had been made to feel that I was lying the whole time I had been asking about the keys.
Despite repeated requests to send me the lease to review (potential leasehold flat purchase) I was just met with silly questions culminating in "which section of the lease would you like to see?". How am I supposed to know what sections there are if I don't have the document? It's no good telling me the service charge pays for the gardener etc. I want to see the legal clauses so I can understand what recourse I have if they don't keep up their end. Why would anyone consider making an offer without having this knowledge? First time considering leasehold, my last email asked for the full document or an admission they don't have it. Silence. Clearly not that interested in selling their client's properties (Epsom branch). Quite stunning.
Without Jake from BM pushing my sale through, I don't think it would ever have completed. It was a difficult sale due to all the new regulations around apartments, but Jake was both responsive and pro-active. Can't thank him enough! I also got a good price as sole agent so I'm very happy!
Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
I signed exclusively with Barnard Marcus as they were the only one of four agencies invited to value my property, who were not pushy in pressuring me to take the next steps. I was never rushed or hurried - always given as much time as I needed to consider my choices. My decisions were accepted graciously, whether or not I took their advice. I felt respected and heard throughout. Deserving of a special mention is Jake Tharp of the Covent Garden branch, for his endless patience, warmth and diplomacy.
The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy, Sell or Rent your home in London with Barnard Marcus.
Part of Sequence, award-winning national estate agency selling thousands of properties across the UK.
april-international.com
jpmorganchase.com
hayesparsons.co.uk
acima.com
vectrabank.com
novelcapital.com
capitalontap.com
jmbullion.com
trustage.com
tradecrypts.com
