Review Time
No stars...I had a terrible experience with the lettings manager at this estate agency based in Tottenham, London. Completely unprofessional with a severe lack of communication throughout the process. Despite having a signed agreement in place, they withdrew tenants at the last minute without any valid explanation apart from key collection, causing major inconvenience. Ongoing investigation as have lodged a formal complaint. Would not recommend this agency
I'm not one for leaving reviews but I thought I had to document my experience, my daughter has a flat which she rents out through BM but I have a lasting power of attorney so all the decisions must go through me however this did not happen. I feel BM has taken advantage of my daughter without my knowledge or say so. They've rented the flat for two years and taken all of their fee upfront and now despite numerous attempts to contact the branch (all logged), we have had no phone call back, only emails which have not been very helpful. BM has signed us up to a management service which I did not authorise and effectively are screwing us for every penny without providing a service. As the contracts were signed without my knowledge they're actually null and void as I am the sole decision maker. I will be taking legal action as they've taken advantage of a vulnerable person and are trying to hold me to an unlawful contract. I wish to speak to the area manager immediately as my dealings with Nicola & Elina have been unsatisfactory.
Our house hunt was incredibly smooth thanks to Hosanna Daniel at the Streatham branch. She quickly understood our needs, showing us suitable houses that perfectly matched our preferences.Hosanna was exceptionally patient throughout the viewing day, never rushing us and making every viewing a positive experience. She was also incredibly informative, providing valuable insights and answering all our questions thoroughly.Hosanna Daniel is a truly dedicated and professional agent. If you're looking for someone knowledgeable and patient to guide your property search, I wholeheartedly recommend her. She's a true asset to the Streatham branch!
Avoid Barnard Marcus at all costs: unprofessional, dishonest, and completely unreliableMy experience with Barnard Marcus has been nothing short of appalling. I booked a viewing to buy a property, only for them to cancel on me at a day before the appointment without a clear reason. That alone was frustrating, but what followed was even worse. Every time I tried to negotiate on the price, I was met with the same line: “We’ll speak to the landlord and call you tomorrow.” That call never came. Not once did they follow through. It became clear they were just playing games , wasting my time with empty promises and zero professionalism.Barnard Marcus operates with a blatant disregard for transparency and client care. Their agents either can’t keep track of basic information or simply don’t care. They also tried to lie to everyone about the information from the landlord just to pressure people into using their services.I wouldn’t trust them to lock a door properly, let alone handle one of the most important financial transactions of your life.If you're considering working with Barnard Marcus: Don’t. Save yourself the stress and deal with an estate agent that values integrity, competence, and basic respect. Barnard Marcus has none of those.
Hi, I am trying to a book a viewing for some houses with Streatham bunch but they aways say that they'll call me back and nothing, when I call them they said that haven't forgot about me and nothing happenns, that's the second house which I have tried.
An appointment was booked on telephone, wrote details down including name of person. Got an email, different person different day and time for an appiuntment, Accepted new date and time. Person showed up and quote I got for a 25% share in my home owmership was £5,000. Next, mortgage advisor, date and time booked, I explained that I wanted the appointment remotely, then someone rang to confirm appointment but apparently I had to go to their nearest office physically. I explained that I had agreed to a remote appointment, then I was told that this peson wasn't advised of this and that they were so busy it would be virtually impossible to book another appointment any time soon. My view a lot of inexperienced young people playing games with people's lives and their money. I found absolutely no empathy in their dealings. If they can't get initial appointments correct what hope have you got for them to deal with a substantial amount of money?
Again, Thornton Heath branch are lazy, obnoxious, unknowledgeable, can't even be bothered to obtain information on the flats/properties they are selling but are very fast and aggressive to secure an instruction-after that they will work for the buyer in getting the worst price then force the seller into taking it.Problem is the industry is unregulated, open to any clueless school leaver who's mother still mollycoddles him.They can't even be bothered to follow up on queries or do their job in a professional way, they would cut you off on the phone because you called them out, give you any old lie, half the properties advertised are not fit for human habitation, have leases so low you'd have to pay triple the asking price to get them extended, all with a polyester suit and overly aggressive sales tac
Horrendous experience of dealing with Barnard Marcus Lettings in Morden. Poor communications; did not return calls or answer emails. Poor systems. Inept and incompetent staff in many positions. Did not process rent review properly. Incorrectly processed fees to themselves. 4 months after being fired they still have not repaid all amounts owed. Escalation procedures ineffective. Would never use again.
I had the pleasure of working with Max Harffey from Barnard Marcus Earl Court branch during the purchase of my property in Earls Court, and I couldn't be more satisfied with his service. He was highly professional, efficient, and always responsive to any questions or concerns I had throughout the process. His expertise and dedication made the transaction smooth and stress-free. I highly recommend Max to anyone looking for a reliable and knowledgeable estate agent.
Unprofessional and untrustworthy timewasters.We tried to sell our property via Barnard Marcus, they made multiple mistakes with the property particulars, told lies (I know what estate agent doesn’t but some of these were just baffling), discriminated against a female first time buyer who had made us an offer by telling us not to go with her because she might get pregnant and the sale would fall through. They can’t use their own systems, at one point sending an offer from ourselves on our own property and a congratulations letter saying the offer had been passed over to the sellers (us).They also argued with me when I asked to make sure the door was properly locked. No respect for the safety of your property.They have no duty of care to their clients and just want a quick sale and will harass you to accept a lower offer and refuse to pass on rejections or counteroffers to potential buyers. They waste time with pointless phone calls and talk nonsense without actually fulfilling the basics an estate agent should under the TPO guidelines.We did repeatedly raise these issues with them and nothing improved or changed sadly.
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