Review Time
I purchased the 100 MPH rain gear from BPS when I bought it was sold as having a lifetime warranty.The lining is tearing out, I called BPS and was told that lifetime means when its warn out maximum 2 years. What a joke. I talked to Kevin in corporate. I don’t recommend doing business with them.
I purchased the 100 MPH rain gear from BPS when I bought it was sold as having a lifetime warranty.The lining is tearing out, I called BPS and was told that lifetime means when its warn out maximum 2 years. What a joke. I talked to Kevin in corporate. I don’t recommend doing business with them.
Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find what’s going on . They said my order was cancelled I was super upset because it’s an inconvenience now my items won’t be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since I’ll have to go in store and buy again. The woman said no and kept talking over me wouldn’t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked Jeff for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for Pat and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money
Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find what’s going on . They said my order was cancelled I was super upset because it’s an inconvenience now my items won’t be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since I’ll have to go in store and buy again. The woman said no and kept talking over me wouldn’t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked Jeff for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for Pat and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money
Ordered a firearm online for ship to store. It was delayed a dozen times and ended up being 2 weeks late. What a horrible experience. Customer service isn't helpful and depending on who you talk to, you're told something else. Nightmare experience, wouldn't use them again.
Concord mills N. C has the worst gun reps that you will ever deal with not only will they not even recognize that you are at the gun counter but will walk the other way when you look at them. Please take a little pride in whom you hire to help your costumers. They are very rude. Thanks for looking into this issue.
Ordered a firearm online for ship to store. It was delayed a dozen times and ended up being 2 weeks late. What a horrible experience. Customer service isn't helpful and depending on who you talk to, you're told something else. Nightmare experience, wouldn't use them again.
Concord mills N. C has the worst gun reps that you will ever deal with not only will they not even recognize that you are at the gun counter but will walk the other way when you look at them. Please take a little pride in whom you hire to help your costumers. They are very rude. Thanks for looking into this issue.
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