Review Time
Terrible experience. Tiffany from the fraud prevention department wouldn't allow me to speak AT ALL. She was very disrespectful to me. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. Overall very bad experience so I won't buy here again.
Terrible experience. Tiffany from the fraud prevention department wouldn't allow me to speak AT ALL. She was very disrespectful to me. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. Overall very bad experience so I won't buy here again.
Worst customer service I have ever had in gun department. 7 people waiting on two clerks, both having a 20 minute chat, one guy spent that time with a woman who had no DL and wanted to buy a gun, should have been a 3 minute deal, the 2nd guy spent his 20 minutes explaining MOA to two women that barely knew what a scope was. My turn and I was sent to the back of the line cuz I didn’t get a ticket from the que although we made eye contact and he knew I-was next in line, took my $1500.00 and spent it at my local gun store at the same price. Dummy who just doesn’t get customer service.l
Worst customer service I have ever had in gun department. 7 people waiting on two clerks, both having a 20 minute chat, one guy spent that time with a woman who had no DL and wanted to buy a gun, should have been a 3 minute deal, the 2nd guy spent his 20 minutes explaining MOA to two women that barely knew what a scope was. My turn and I was sent to the back of the line cuz I didn’t get a ticket from the que although we made eye contact and he knew I-was next in line, took my $1500.00 and spent it at my local gun store at the same price. Dummy who just doesn’t get customer service.l
I have never ordered online from Bass Pro and never will again. I ordered a present for my Dad. It took forever to get to me. The item was the wrong size. I verified that I did in fact order the correct size on my shipping email. I called the customer service line and was on hold 15- 20 minutes. I figured at this rate if I did do an exchange it would never make it by Christmas. I hung up after about 25-30 minutes trying to get an exchange done. I finally gave up and decided to keep the smaller item and reorder directly from the manufacturer. It was about $10 less AND free shipping. I have no need for the other item but dealing with Bass Pro was too much work. Waste of time and money.
After purchasing a pistol I waited the three days. I went back to the store to pick it up and waited 1hour and 40 minutes before I could see someone to get it. I already did all the paperwork just needed to show my license. They need a better system for already purchased items. Now I will find my needs elsewhere
I have never ordered online from Bass Pro and never will again. I ordered a present for my Dad. It took forever to get to me. The item was the wrong size. I verified that I did in fact order the correct size on my shipping email. I called the customer service line and was on hold 15- 20 minutes. I figured at this rate if I did do an exchange it would never make it by Christmas. I hung up after about 25-30 minutes trying to get an exchange done. I finally gave up and decided to keep the smaller item and reorder directly from the manufacturer. It was about $10 less AND free shipping. I have no need for the other item but dealing with Bass Pro was too much work. Waste of time and money.
After purchasing a pistol I waited the three days. I went back to the store to pick it up and waited 1hour and 40 minutes before I could see someone to get it. I already did all the paperwork just needed to show my license. They need a better system for already purchased items. Now I will find my needs elsewhere
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