Review Time
Very bad experience purchased items,they say "Due to a system issue the complete payment method you wanted to use on the order you submitted on August 18th did not transmit into our processing system. Because of this your order is currently on hold with a balance due"...Yet My bank says the payment went through and I'm trying to contact them to just reverse/refund my money and no response
I tried to make a purchase for a little over $250.00. Woke up this morning to see the purchase was canceled. I checked with my bank to make sure it wasn't anything on their end like "flagged for suspicious activity". Nope, everything normal with my bank. I call up Bass Pro Shop customer service and was transferred to their Fraud team. Their fraud team informed me that my order was flagged and that once it's flagged there's nothing they can do. I asked them, "Flagged for what?". Was told they can't tell me the reason why. I told the agent, "I have more than enough money in my account. My name on the order is the same as my card used. The billing address is the same as the shipping address. Even my email is the same. I can verify all the information that you need me to. I've had this bank account since I was 16" (I'm 38 for pete's sake). The woman responded with, "Unfortunately, we can't tell you why it has been flagged. Generally, when it's been flagged its due to suspicion of fraud. Again, once it has been flagged there's nothing we can do." I tell her that she means to tell me that they have some mystery system, most likely ai or something, that makes these decisions and once it does... there's nothing you guys can do????? I asked to speak to a manager and she stated, "Unfortunately, our manager does not accept phone calls. I recommend you purchase the item from a store." The nearest Bass to me is an hour away and is out of stock. The next closest store has limited quantity AND IS IN ANOTHER STATE. I informed her of that. She apologized and said, "Unfortunately, once it's been flagged there's nothing we can do. My manager does not accept phone calls nor emails." I asked if I tried to make that purchase again with a different card, would it go through? She said most likely not. I asked her to transfer me to the manager for customer service. She told me "guest services will most likely just transfer you back to me anyway.". I insisted and she said ok. She then transferred me to the main menu. As in the automated menu when you first call. Long story short: My order was erroneously flagged. No discrepancies in billing and shipping info. Fraud team says once their "system" flags it, they can't do anything about it. No, I can't try to speak to a manager as they don't accept calls. No, I can't use a different card to make the purchase as my name and address is the same. No, they can't do anything to make this situation right.I did absolutely nothing wrong here. There is a flaw in their system and they take no accountability. They are, no doubt, losing thousands to situations like this as I know if it happened to me... it has happened to others. The fact that I was flagged was not the most upsetting part. The most upsetting part was that I was flagged, their staff isn't given the ability to make it right, and I was told that I wasn't allowed to speak to a manager about it. Shame on them.
So disappointed in the stores now. The only way you can get a good sale prices is to be a credit card member. Then you have to use the card almost items to get those prices. I have been receiving gift cards for birthday and Christmas for your stores and cannot get the good prices if you want to pay cash or use the gift cards. I used to love your stores, but I won’t ask for any gift cards from there anymore. Will not shop there anymore because I did not want another credit card. Would like to pay cash and get the same decent prices.
This stupid company send my orders 2 pieces and 2 different places and long time periods and let me pay 2 times tax, the stupid orders was 1 trucker cap, 2 Hanley sweaters and 1 hoodie and total cost was almost 65dollars with the sending cost total 104 dollars but i pay almost 207 dollars, and still don't get my 2 Hanley sweaters from tax office please stay away from this stupid company
Update, BPS has so many Customer Service complaints. Why is Johnny Morris allowing all this BS and lies from Customer Service Support.I have been an understanding customer at Bass Pro Shops since 2017, when I purchased a new boat. Note I am a Bass Pro Shop Club Member and on July 18, 2023, heading out of North Carolina to Charleston, SC, I stopped at BPS in N. Myrtle, to purchase some of the $5.99 BPS Caps, to take to family, nieces and nephews. I was told until reaching the register by a rude employee Charles, "we can only accept cash, our system is down all morning." He suggested I go draw money out of an ATM. First, I was paying almost $50 of this purchase with my Rewards I had built up and paying cash would not get credit for my Rewards on this purchase. He said it should be up soon. I waited around for many hours, went to get something to eat and returned and told system is still down, I can pay cash. I left, I was already several hours late getting to Charleston to begin with. I stopped back in there on the way back home to North Carolina on July21, 2023. I have been looking for the solid Pink Caps for $5.99, because of a family member a cancer survivor. to give to many of her family and friends for the support given to her. Then got home and called Customer Service inquiring about the Pink Cap for $5.99. They were no help and even with my name typed in emails I sent them, they sent responses back to a Tareese. My name is Ronald Kizer. They were out of stock. However, showed some back in stock but can't ship to home address, only available at 2 locations, Cabela's in Garner, NC and again BPS in N. Myrtle Beach. You would think being a good customer for 6 years, they could have reached out and made arrangement to ship me some from those 2 locations after paying with my Bass Pro Shop Club Master Card. But they haven't. Fine, I have another order to be delivered on July 29, 2023, from them. When it arrives because of the bad Customer Service for over a week, will pay my balance off on my Club MasterCard by BPS and find another place to shop online. Customer Service doesn't mean anything to BPS.
Order a new x-bow and it said it would take 5-6 days to arrive at the store. Well almost two weeks later and $2,500 later it still hasn't arrived. Then of course Bass Pro will not let you cancel an order just because it never arrived and make you wait until it finally shows up at the store. They should just shut down all online ordering since they refuse to help customers or even understand their own system.
Had a great experience at Savannah store today. Boat service staff provided needed part for my trolling motor and installed it for no charge. Also shopped in the store and staff was very helpful. Even saved money with the club card. Thanks!
I wouldn't recommend buying Accend kyaks from Bass Pro, I have purchased 2 of them one in 2020 and one in 2021. Both were only used 8 and 4 times. I called Bass Pro since I still have the receipts and was told since it is over a year they couldn't help me. Which is really too bad since between the two I spent over $1,400.00. I know where I will not be buying kyaks from in the future. Susan from IA.
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