Review Time
Online ordering system is a joke. Had an item cancelled without being informed about it, and when I inquired they told me it was back in-stock. Well, it got cancelled a second time, and nobody will tell me why I was given wildly correct information, refund me for anything, or provide help in general. Not doing it ever again.
I recently purchased a Ruger 9mm gun from Cabelas of Saginaw,Michigan. I paid $277 for the gun. I took it home and tried practicing the racking feature. I was unable to rack it correctly and returned to Cabelas the next day. I had the whole firearm department helping me and due to the arthritis in my hands, I was unable to,rack the gun. A female sales prison suggested I buy a revolver. We returned to the gun display and I purchased aSmith and Wesson 38 Special I was able to easily load. The department took back my 9mm Ruger and gave me $154;for it. Now, get this. I had the Ruger for less than a day, I’d never loaded or fired it so it was in new condition for the trade in. Well, I only got $154 credit and I purchased the 38 Special for $539, now, get this. I received $154 for the brand new Ruger 9mm that I paid $277 for. I also had a box of 9mm ammo that was never opened and Cabals would not give me a refund for it. I literally got screwed on the return of he Ruger.rather. Rather than argue the transaction being a rip off I left. I got a review form emailed to me from Bass Pro Shops and coded every answer as low as it went. I have not heard back from Bass Pro Shops. I’ll never return to Cabelas and I consider my ordeal as a rotten transaction. Michael WackerlyBay City, Michigan
Ever since cabelas sold out to bassPro, It has been a slow winding spiral downward every day. Quality of products used to be top notch. Now a lot of there stuff is low quality and its buyer beware. Also out of stocks are a daily normal problem. And finally the helpful sales staff is gone and have been replaced by robots who seem to only be programmed for apathy
Hello Mr. Mike So my name is Melisa Richey. I tried to call you but Patrick ended up calling me back. Also, l called corporate on this matter. I worked for your company for almost two months. I did numerous surveys which you know about. I also did numerous credit card sales which you should know about. So I had problems with my the concrete walking on the concrete due to my weight. So I was offered a position to sell the credit cards and I told her sure. But I had also asked her to work me just every other day due to blisters and the pain from my feet. So they proceeded to play games and cut my days to two days. So I don’t like games and I quit. But Patrick proceeded to call me and tell me I didn’t deserve to get any gift cards for the surveys that I did. I feel it was very unfair and wrong. I feel it was stealing from me. I don’t know why Patrick called me back when I asked for you to. Because you’re a very nice and fair man it seems. A girl Complained to me in the eyeglass department about Patrick being so rude and mean and I’ve stood up for him . I said I just can’t believe that well I was wrong. But to give me a reply that he felt like the company had paid me what I was due was very wrong. The lady at corporate said she would investigate it. I guess she’s not . But I know I never signed for any survey cards to have received them. So with Patrick saying he feels I was paid what I was due. I have no clue what he’s talking about that has nothing to do with my survey gift cards. Which I did at least 30 and Patrick told me that I would get $10 per card they charge it a few weeks later. Patrick says he apologize it would be $60 a month. This was when I first started. So is your company happy about taking from people? I told Patrick l would do reviews on the websites about this. It is wrong and unfair. I brought my uniforms back and my lD and everything due back to the company. I did these surveys to get my daughter shoes and stuff. At first, l thought it was $10 cash so l was trying to push so many to help get my daughter a wedding dress. I was told l was doing so well that l would be an employee of the month. But to steal my gift cards 💳 or not give them to me is wrong. I will do this on every site. Your company makes employees or requires everyone to sell these credit cards and push them all day on the microphone. Lord only knows what y’all make. Employees who don’t even know how to sell are terrified to work there. I worked more than anyone and sold more than anyone in my department. Then your company act like this is Despicable. Stealing a poor single ladies gift cards that is due to her . I hope you reply with a more professional manner, Than Your side kick Patrick . I told Patrick l will do reviews on this . It’s wrong period Sent to Manager in Macon ,Ga . He has not replied yet or corporate.
Recently I purchased over 3000 in fishing tackle for a deep sea trip. Went to check my order status approximately a week before it should arrive and didn't have my order number, so I chatted with online help. Gave her my info and she proceeded to tell me that transaction had been canceled and told me to contact the fraud department. Ok. I contacted them I they told me they canceled it with no email Or anything they just decided out of the blue to cancel it. I even used PayPal for protection. They tried looking in my area to see if a store had but I already knew they didn't WHICH IS WHY I ORDERED IT IN THE FIRST DAMN PLACE. DAMN THESE PEOPLE ARE STUPID. But didn't offer to help in any way shape or form. How about some expedited shipping you morons. Moral of the story is I'm done with bass pro.
This will be the last gun I purchase here. Wait time is a jpke. Spent two hours buying a gun and filling out all the paperwork. Then tried to pick up the gun another 1.5 hours. Went in another day 1:15. Its ridiculous, hire a few more people.
We visited Bass Pro Shops in Leeds al in sept 5 for hunting boots for my husband. Meredith helped us and was very friendly and professional. She was very thorough as he tried on several pairs of boots. Meredith deserves some recognition! Thank you Meredith and Bass Pro Shops!!
Bass pro shops has gone into the toilet. Customer service is nonexistent. The phone tree like the company is rigid and provides no help. On line orders I placed are sent to the wrong address because of some company error in their system. I am done with this shot show.
Beware of Bass Pro in Nashville Tennessee. I ordered a 22 rifle for our grandson’s birthday. When I went to pick it up today. It was the most awful experience of my entire life. What has happen to costumer services?First upon arrival, at least 3-4 employees were behind the counter. Not once was any of the 5-6 customers ever acknowledged. We asked 2 different employees. All they would say is to register using the “Q” with our cell phones. Ok then. We did that. It said waiting time 7 minutes. Ok. Out of the 3-4 employees, 1 was checking out a purchase. Ok then. As I was watching the monitor, waiting time went from 7 to 10. A female employee walked by. So we asked her for some assistance. Her response was to use the “Q” again. We informed her we had already done that. That’s when we noticed the waiting time was now at 13 minutes. So I asked for a manager. The girl said sure. We waited for a few more minutes. A young man who said he was the manager came out. By then to say the least, I was getting upset. He begins to tell me about the “Q”. So I asked him what had happen to costumer services? While trying to get some information and showing him that we had jumped through their hoops. Now it was up to 20 minutes. I’m so sorry to admit to it but that was the last straw for me!!! I demanded for a refund and stated I would rather pay extra amount of money than to buy anything else from any Bass Pro. If anyone ever buys from this over priced chain. I truly hope your experience is better than what we had to endure. Debbie Barlow Middle Tennessee
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