Review Time
We have had several excellent experiences with Bass Pro and recommend them.Fair prices, prompt secure shipping and excellent customer service.However, their shipper, FED-LESS is the worst, slowest shipper in the country!
We have had several excellent experiences with Bass Pro and recommend them.Fair prices, prompt secure shipping and excellent customer service.However, their shipper, FED-LESS is the worst, slowest shipper in the country!
I'm new to Bass Pro Shops this is only my 3rd order through bass pro my order was stolen off of my porch I have picture evidence of the thief stealing my packages I called Bass Pro Shops they told me that I need a police report in my state you have to go through the automated system to get a police report it'll be 2 to 3 weeks before I have a police report That package was for my brother's 18th birthday that package is supposed to be insured then why is it so hard to get it replaced there's proof it was stolen
I'm new to Bass Pro Shops this is only my 3rd order through bass pro my order was stolen off of my porch I have picture evidence of the thief stealing my packages I called Bass Pro Shops they told me that I need a police report in my state you have to go through the automated system to get a police report it'll be 2 to 3 weeks before I have a police report That package was for my brother's 18th birthday that package is supposed to be insured then why is it so hard to get it replaced there's proof it was stolen
Very poor customer service...cancelled my orders many times for weird reasons...even blocked my gift card...most of the employees are irresponsible, they are not helpful to solve the problems...you have to call a lot of departments, waste much time on that..I should have checked the reviews before placing the order..Cabela's and Bass pro shops are of the same company, both of them are crapppppp.
Very poor customer service...cancelled my orders many times for weird reasons...even blocked my gift card...most of the employees are irresponsible, they are not helpful to solve the problems...you have to call a lot of departments, waste much time on that..I should have checked the reviews before placing the order..Cabela's and Bass pro shops are of the same company, both of them are crapppppp.
I purchased a boat from the Bass Pro in Grapevine Tx and had a terrible experience. My boat had to be ordered and i was kept in the dark pretty much the entire time. I had to call to find out if my order was processed or if the boat was even shipped. When i got there to pick the boat up I had to point out to them the trailer jack was damaged, the boat was missing a plug and the fuel gauge did not work. They told me the fuel gauge is not reading correct due to the boat not being level. They said it had 6 gallons of fuel in it. I refused to accept there bs response so they put more fuel in it and the gauge still read zero. They spent 45 min messing with it and got it reading . I got home and found out that the gauge is 6 gallons off which is significant because the tank is only 19.6 gallons. Also when i got home, i discovered they did not give me a key for my storage on the boat. So now i am dealing with trying to get a key. On my other boat purchases from express and skeeter, the boat came full of fuel and i had excellent customer service. A laughable thing is they didn't even give me a float for my ignition key. Small things such as a key float go along way to make the customer happy. Needless to say my next boat will come from a place that values the customer, not just their money.
I was wanting to purchase a 3 in 1 nosecone transducer for a ghost trolling motor from the Nashville location. I called to see if they had them in stock after the phone ringing for about 3mins. someone finally answered. The person I spoke with said I would have to call the Tracker marine center as they didn't carry it at the store so I did the person I spoke with said he was expecting to have some next week call back Monday. Called back Monday spoke to a lady this time she said they don't carry them you have to get from the store called the store the phone rang for over 5mins.this time I was told they didn't have it and didn't know if they would ever carry it.I did end up get from BPS online but only because no one else had it that place is a joke.
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