Review Time
A reliable favourite. It’s a consistent chain where to food is always good and reasonably priced. Perfect for families - something for everyone including fussy kids. They do however seem to employ lots of young adults who don’t always have the right work attitude.
Visited the Bella Italia in Southampton and left thoroughly underwhelmed. Despite the restaurant being almost empty, we had to wait to be seated. Staff informed us straight away that they were out of ribs and chicken Caesar salad, pretty surprising given how quiet it was.I wanted to order the same tortellini dish as my friend (beef in red wine), but was told they only had one portion left. I ended up settling for the carbonara with added pulled chicken, which turned out to be a mistake. The portion was tiny, the sauce was watery and flavourless, and the added chicken was just a few dry scraps tossed on top. It felt no better than an Iceland microwave meal. The whole place lacked atmosphere, no music, no energy, no warmth and it seemed like the staff were just going through the motions. The only saving grace was that the pint was cold.Won’t be returning. Chains like this really need to decide whether they want to offer a decent dining experience or just limp along serving reheated food with no soul.
We visited the Edinburgh Northbridge branch on 20 July 2025 to ask if we could make a booking for the following day (21 July). The waiter informed us that they do not accept bookings and operate on a walk-in-only basis. Based on that advice, we returned the next day without a booking — but later discovered that online reservations were indeed available, which was both confusing and disappointing.During our visit, the waiter wasn’t exactly rude, but he didn’t seem particularly interested in providing service either. He rushed us to place our order without really listening to what we were saying.We were a group of eight but were told we had to sit at two separate tables, even though it appeared there was space available or tables that could have been combined to accommodate us. Given the walk-in policy, it was unclear why this wasn’t possible.As for the food, the dough balls were served cold and dry, and the butter had completely melted, which affected the overall experience.Overall, the visit felt more like dining at a fast-food outlet — acceptable if you’re not expecting service and don’t mind paying a bit more while hoping the staff are in a better mood.
Review for Filton Retail Park restaurant. Grating cheddar cheese as if it were Parmesan cheese onto the meals is a bit of con really. That said the food wasn’t bad, but not great either. The decor was a good standard, but could have done with air con on a very hot day. Having previously visited Bella Italia, I felt the food wasn’t as good as it has been previously. Service was ok though.
We had 2 pizzas and 2 coffees and were charged £38. Included was a 12.5% service charge. We won't be going back. Yes the staff need to be properly rewarded but this should be covered by their pricing proposition. To ask for the charge to be removed is socially awkward.
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