Review Time
There was a problem with my order (I was sent the wrong item). We are all human and we all make mistakes from time-to-time so my judgement of a company is not based on looking for ones that never make mistakes, I'm interested in what happens when they do. In this case I received an reply to my email within 2 hours. The person accepted responsibility on behalf of the company, apologised and told me how they were going to put it right.I had one further query so replied to their email and I received clarification within 5 minutes. The correct item was shipped and arrived the next day. I've used their products for a few years and highly rate them. It's now really nice to know that they have customer service that backs up what they are doing.
There was a problem with my order (I was sent the wrong item). We are all human and we all make mistakes from time-to-time so my judgement of a company is not based on looking for ones that never make mistakes, I'm interested in what happens when they do. In this case I received an reply to my email within 2 hours. The person accepted responsibility on behalf of the company, apologised and told me how they were going to put it right.I had one further query so replied to their email and I received clarification within 5 minutes. The correct item was shipped and arrived the next day. I've used their products for a few years and highly rate them. It's now really nice to know that they have customer service that backs up what they are doing.
After buying a frying pan at the Ideal home show which was great. I then wished to buy more. Mum & I decided to split a set. Unfortunately I ordered the wrong set! I emailed customer service and they confirmed my error! They were very helpful in providing details of how to return and have now arranged to send the correct pan set on receipt of the wrong ones. Amazing communication. Thank you
Have a number of Berghoff items. Bought 24" saucepot but after a few months noticed a fault inside the glass lid. Contacted Berghoff and Marina from customer services was very helpful and a replacement lid was sent out. Good service experience.
Have a number of Berghoff items. Bought 24" saucepot but after a few months noticed a fault inside the glass lid. Contacted Berghoff and Marina from customer services was very helpful and a replacement lid was sent out. Good service experience.
After buying a frying pan at the Ideal home show which was great. I then wished to buy more. Mum & I decided to split a set. Unfortunately I ordered the wrong set! I emailed customer service and they confirmed my error! They were very helpful in providing details of how to return and have now arranged to send the correct pan set on receipt of the wrong ones. Amazing communication. Thank you
Claim your business profile now and gain access to all features and respond to customer reviews.
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
lubrel.com
stylemeghd.com
carmehome.com
wallacecotton.com
sleephappens.com
stpetersgardencentre.co.uk
hardware-decor.com
starluckflowers.com
sleepbysanti.co
www.tigerkingsafe-us.com
