Review Time
Better Mood is a scam website and will charge you without your consent, so please DO NOT DO THEIR INTAKE TEST. They adon't give you an opportunity to unsubscribe from their services and also don't respond to emails. I have been charged for three months with zero notification about it.
I thought the whole thing was fishy from the start but at 1 am and very anxious I almost caved. The questionnaire felt weirdly disingenuous and I couldn’t put my finger on what was wrong until I looked at these trustpilot reviews and the “CEO’s” responses gave it away… everything is ai generated. This is not a real program by real people, none of the replies are real and have come straight from chat gpt. Most ai bots use a formula of “it’s not this, it’s this” or using “-“ which is pretty rare to see now days but the ceos reply had both. Be aware.
Better Mood is a scam website and will charge you without your consent, so please DO NOT DO THEIR INTAKE TEST. They adon't give you an opportunity to unsubscribe from their services and also don't respond to emails. I have been charged for three months with zero notification about it.
You will register with your email, then when you get money deducted after a week free trial, you will try to log in to cancel the subscription .. but it will say you don't have an account with them. No confirmation emails are ever sent either. They are abusing people who want genuine help, only causing more anxiety. Thankfully was able to sort it out with my bank.
I really felt satisfied with the information better mood provided before we got to the trial offer page. I was eager to sign up but decided to check the reviews first. I am glad I did because there seem to be a major issue with people loosing money or not able to get refund, bad communication, no form of communication. All that would be overly stressful for me not to mention increase my ANXIETY level and take up valuable time. It is all crazy because this company/group are suppose to be supporting peoples needs and wellbeing not ADDING to their stress and anxiety. No wonder MH is on the increase. It all about being fully transparent. I have now changed my mind which is a SHAME because the assessment and presentation is very good, but it appears you need to work on the Customer service and care.
So signed up to this app and they automatically sign you in to a reoccuring subscription which you cannot turn off in the app itself. I contact BetterMood the moment I received a charge for $29.95 as I only used the app for 2 days out of the 7, and they refused saying it was in their T&Cs. They don't even give you access to turn this off in the app itself. So they are literally forcing you into the subscription. I would have had good things to say about this company otherwise, but this approach is just unethical, and taken advantage of people who are in a stressful enough situation as it is. Had to go to Paypal to get my money back.
They ask for your credit card information while you're signing up for a 1 week FREE trial, and then unsuspectingly charge you 30 Dollars at 3 AM in the morning even before it's been a week! They then proceed to refuse to respond on email or provide a refund after casually cancelling your membership.
The auto-renewal was unauthorized. There is no way to cancel, nor know what you've signed up for. There is no account button. There is only an email address, which they do not respond to. I want my $30 back. This is beyond frustrating. For a site that is supposed to help with anxiety, they seem to just cause more by applying unwanted charges.
Payment made but no confirmation email. My card had been charged but yet the app did not reflect it. Bettermood replied that they have not receive the payment. As bank app is under scheduled maintenance, I can only printscreen tmr and hope everything will be resolved.
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