Review Time
I honestly thought I had cancelled the service as soon as I got the trial because after a quick look on day one I realised it wasn't going to be for me. To my surprise I had not actually fully sent everything through and was charged for the service. I explained my situation and that I am unemployed and chronically ill and cannot afford the service to no reply. I even sent a follow up a few days later, still no reply. This company has a complete lack of empathy for a mental health provider which is beyond baffling. I haven't even got a response confirming that I have now cancelled so who knows if they will try and charge me again. This company is nothing more than a scam, I would steer clear.
I agree with Anna. I wanted to see what the programme was about and had to sign up for a trail, I realised it wasn’t for me after the initial email was sent and never used the site. I have now been charged £74.20 for something I don’t want and won’t use. I emailed instantly to ask for a refund stating I’ve never used it and won’t and the customer services told me ‘However, I must clarify that the decision not to use the program is not a basis for a refund’. This is outrageous! Definitely don’t use this programme. It’s incredibly expensive and will only add to your anxiety. I am now £74.20 in debt for a product I have never used (didn’t even download the app) and won’t use.
I'd give Better Mood zero stars if I could. I was curious about this program, so foolishly I signed up for what I thought would be a trial. Upon completing the sign-up, I never received confirmation of any kind from Better Mood. I did get redirected to the program.... only to find its initial offerings were subpar, to say the least. I did get "connected" to a coach, who lives overseas and who wouldn't be available to me during hours practical to my schedule... unless I wanted to pony up $399 for a "premier" membership. The next time I tried logging into the site, it took way too long to find the sign-in link. Once I did, there was no direct link to cancel my membership. I should not have to email a company to cancel a trial! Especially when that company doesn't even confirm that I've signed up! Since there was no confirmation, there was no notice of my impending trial end. When I saw the pending charge, I immediately emailed this mystery company to request a refund since cancellation is not practical nor intuitive. I got a "sorry we don't do refunds" email. No, you WILL refund me. I followed up with screenshots of their inferior UX and their bogus "reach out to our supportive team" message and once again requested a refund for a program I wanted to cancel. Of course, I've received NO response to my most recent email. I wish I thought to look for this Trustpilot link before I signed up for this absolute waste of time. Thanks for "helping" me with my anxiety, Better Mood! I hope I get a response from your "supportive team" soon!
I believe the Better Mood 21-Day Nutrition Plan is a big money making scam!! Yes, at BetterMood.com, people take a little test to "measure anxiety" then, Better Mood creates little "feel good" exercises and posts feel-good sayings that are supposed to relieve anxiety; however, Better Mood also sends emails to plan members advertising a 21-Day Anxiety-Reducing Nutrition Plan that is supposed to include 500 easy to prepare recipes with weekly shopping lists for the low price of $29.99 (reduced from $59.99). Several months ago, I purchased the 21-day nutrition plan and received an 8-month nutrition "guide" that was absolutely nothing like the nutrition plan advertised in the email. The "guide" consists of 233 pages that read like a textbook. Upon contacting Better Mood, I was told there was a system problem with the 21-Day Nutrition Plan and my payment of $29.99 was quickly refunded. Today, a number of weeks after my first purchase, I received another email advertising the 21-Day Nutrition Plan. It really seems like a good plan and looks to be very well suited to my needs. Because the 21-Day Plan was being offered again, I assumed the "system problem" had been corrected and ordered the plan a second time. Again, I was sent the 8-month, 233 page, textbook guide. Once more, I will complain and want my payment refunded.If you receive an email from Better Mood offering a 21-Day Nutrition Plan, DO NOT ORDER. It is a SCAM! Also, I have searched the internet for information about Adam Kondaus,CEO of Better Mood, as well as other personnel listed in their "About Us" section on the main website. I have found nothing about Adam Kondaus or any of the other personnel I searched. Huuummmmm.... interesting. Do these people even exist??? Is this site AI generated? I don't know what this website is trying to prove but I do not believe that it is created by "professionals" in the field of psychology, etc. which is what they want consumers to believe.
they are a scam..no contact number to reach them..when i canceled before the trial ended they still charged me..im not gonna let this ride ..never do a trail with a company online with out an address or phone number..i paid through paypal..SORRY WRONG ATTATCHMENT ..i canceled with you on the 4th..of july
I appreciate the layout on their mobile site; it keeps things straightforward and uncluttered, focusing on providing information rather than overwhelming with too many options.There's a no refund policy, so it seems to encourage a more thoughtful commitment when signing up, which was great for me because I really wanted a change. If you're looking for app that offers not just really well made program but also cares deeply about your well-being, this is the place for you!
So like, i was just scrollin through my phone a while back, trying to find somethin' to help with my anxiety. and i feel so much better now. still get lil' bits of anxiety here and there, but for some reason (prob'ly 'cause of the stuff i learned in this program), i can shake it off pretty fast. then i'm all good to get on with my day.
Just two days in, this app has made a big difference for me. It tracked my shifts from depression insecurity to feeling better… the instant supportive feedback is a lifeline since im alone and isolated. I very much enjoy my morning goals and my daily planning feels like a conversation with a person not a strict to do list. Do try….
Honestly, this program's a game changer. It’s got all the tools you need to figure out why anxiety messes with our heads, and why the usual tricks just don’t cut it. They've packed it with easy to digest tips that help you turn your anxiety issues around. And let’s be real, it ain't always easy. But if you've ever struggled with anxiety, this could seriously change your life. Couldn't recommend it enough.
I've been using this app for around 7 weeks. I discovered that this app is really great for tracking moods, practicing mindfulness and reflecting on myself . The coach's tone is really comforting and non judgemental. You can decide how much time you wanna spend on this app. My suggestions are that i wanna choose multiple moods and rephrase the question ‘why?’ To track the reason for my mood and the patterns….
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